South , Customer Service


South Customer Service Problem Finding/Understanding Written Material
	2004	2005	2006	Trend
Benchmark	60	59	59	-1
Enrollment Group
All Children	54	58	58	4
Prime Enrollees	55	60	59	4
Enrollees with Military PCM	56	63	61	4
Enrollees with Civilian PCM	56	57	54	-1
Non-enrolled Beneficiaries	50	51	55	5
Age Group
Children Under Age 6	55	57	58	4
Children 6-12 Years	55	60	57	2
Children 13-17 Years	53	56	57	4
Source: 2006 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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