Prime Enrollees , North Army Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 55 | 71
ARMY | 54 | 54 | 72
NORTH | 50 | 55 | 69
North Army | 54 | 55 | 69
Blanchfield ACH | 57 | 55 | 79
Dewitt ACH | 46 | 53 | 58
Ireland ACH | 52 | 57 | 65
Kenner AHC | 44 | 51 | 82
Kimbrough Amb Car Cen-Ft Meade | 50 | 60 | 57
McDonald ACH | 61 | 61 | 74
Walter Reed AMC | 57 | 49 | 60
Womack AMC | 64 | 54 | 74
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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