Prime Enrollees , South Other Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 50 | 50 | 1
OTHER | 46 | 50 | 49 | 3
SOUTH | 52 | 54 | 51 | -1
South Other | 49 | 56 | 50 | 1
Out of Catchment South Region | 48 | 52 | 52 | 3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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