Active Duty , West Air Force Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 46 | 44 | 45 | 0
AIR FORCE | 49 | 44 | 45 | -5
WEST | 44 | 45 | 44 | 0
West Air Force | 46 | 41 | 45 | -1
10th Med Grp-USAF Academy | *** | *** | *** | ***
21st Med Grp-Peterson | 25 | 55 | 46 | 21
30th Med Grp-Vandenberg | *** | *** | 42 | ***
341st Med Grp-Malmstrom | *** | *** | *** | ***
355th Med Grp-Davis Monthan | 48 | 41 | 33 | -15
366th Med Grp-Mountain Home | 49 | 40 | 40 | -9
377th Med Grp-Kirtland | 35 | 34 | 44 | 8
3rd Med Grp-Elmendorf | *** | 31 | *** | ***
509th Med Grp-Whiteman | *** | *** | *** | ***
55th Med Grp-Offutt | *** | *** | 36 | ***
56th Med Grp-Luke | *** | 43 | *** | ***
5th Med Grp-Minot | *** | *** | *** | ***
60th Med Grp-Travis | *** | *** | 60 | ***
61st Med Squad-Los Angeles | *** | 39 | 52 | ***
75th Med Grp-Hill | 37 | 34 | 58 | 21
90th Med Grp-F.E. Warren | *** | *** | *** | ***
92nd Med Grp-Fairchild | 51 | *** | *** | ***
95th Med Grp-Edwards | *** | *** | *** | ***
99th Med Grp-O'Callaghan Hosp | *** | *** | *** | ***
West Region-Air force | 54 | 48 | 53 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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