Enrollees with Military PCM , West Army 2007 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 77 | 77 | 91 | 90 | 63 | 88 | 61 | 73 | 74 | 74 | 91 | 81
CONUS MHS | 65 | 61 | 84 | 82 | 58 | 86 | 58 | 53 | 65 | 66 | 89 | 75
ARMY | 65 | 59 | 83 | 82 | 60 | 86 | 59 | 52 | 68 | 67 | 88 | 72
WEST | 65 | 62 | 85 | 82 | 60 | 89 | 59 | 54 | 65 | 67 | 89 | 74
West Army | 66 | 61 | 86 | 83 | 62 | 88 | 61 | 56 | 67 | 68 | 88 | 71
Evans ACH | 72 | 59 | 81 | 83 | 61 | *** | 64 | 65 | 76 | 64 | 89 | 75
Irwin ACH | 58 | 63 | 82 | 76 | 61 | 89 | 53 | 55 | 58 | 63 | 85 | 68
L. Wood ACH | 69 | 53 | 89 | 86 | 68 | 94 | 53 | 45 | 56 | 74 | 90 | 73
Madigan AMC | 64 | 62 | 88 | 84 | 67 | 91 | 60 | 53 | 69 | 71 | 86 | 66
Munson AHC | 63 | 68 | 91 | 86 | 61 | 89 | 63 | 57 | 67 | 65 | 92 | 74
R W Bliss AHC | 61 | 65 | 84 | 84 | 54 | 92 | 60 | 60 | 66 | 70 | 88 | 79
Tripler AMC | 73 | 63 | 86 | 82 | 62 | *** | 69 | 60 | 67 | 68 | 89 | 72
Weed ACH | 56 | 62 | 89 | 86 | 66 | 80 | 56 | 51 | 60 | 64 | 90 | 80
William Beaumont AMC | 64 | 60 | 87 | 83 | 63 | 86 | 64 | 55 | 65 | 73 | 89 | 67
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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