Prime Enrollees , South Army Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 53 | 55 | 8
ARMY | 48 | 54 | 54 | 6
SOUTH | 49 | 54 | 54 | 5
South Army | 51 | 53 | 49 | -2
Bayne-Jones ACH | 48 | 52 | 51 | 3
Brooke AMC | 44 | 46 | 46 | 2
Darnall ACH | 57 | 61 | 42 | -15
Eisenhower AMC | 57 | 44 | 49 | -9
Fox AHC | 46 | 53 | 47 | 1
Lyster ACH | 53 | 44 | 58 | 6
Moncrief ACH | 52 | 50 | 58 | 6
Reynolds ACH | 46 | 65 | 67 | 20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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