Active Duty , North Other Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 46 | 44 | 45 | 0
OTHER | 43 | 39 | 41 | -2
NORTH | 45 | 43 | 45 | 0
North Other | 46 | 43 | 41 | -5
Out of Catchment North Region | 47 | 40 | 43 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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