Enrollees with Military PCM , West Navy 2007 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 77 | 77 | 91 | 90 | 63 | 88 | 61 | 73 | 74 | 74 | 91 | 81
CONUS MHS | 65 | 61 | 84 | 82 | 58 | 86 | 58 | 53 | 65 | 66 | 89 | 75
NAVY | 64 | 61 | 83 | 82 | 57 | 85 | 56 | 52 | 63 | 64 | 90 | 74
WEST | 65 | 62 | 85 | 82 | 60 | 89 | 59 | 54 | 65 | 67 | 89 | 74
West Navy | 62 | 59 | 81 | 79 | 58 | 86 | 57 | 48 | 64 | 63 | 90 | 73
NACC Port Hueneme | 65 | 66 | 88 | 87 | 65 | 94 | 63 | 62 | 75 | 74 | 89 | 73
NBHC NAS North Island | 68 | 61 | 85 | 85 | 52 | 96 | 62 | 54 | 70 | 61 | 89 | 73
NBHC NTC San Diego | 67 | 57 | 81 | 82 | 56 | 94 | 44 | 40 | 59 | 48 | 93 | 74
NH Bremerton | 68 | 61 | 84 | 80 | 57 | 82 | 62 | 57 | 66 | 55 | 89 | 68
NH Camp Pendleton | 55 | 60 | 80 | 76 | 64 | 83 | 59 | 45 | 64 | 62 | 94 | 74
NH LeMoore | 68 | 63 | 87 | 86 | 67 | 88 | 66 | 60 | 67 | 66 | 88 | 73
NH Oak Harbor | 58 | 62 | 84 | 83 | 60 | 92 | 51 | 44 | 61 | 72 | 88 | 75
NMC San Diego | 58 | 53 | 76 | 75 | 43 | 80 | 52 | 44 | 61 | 64 | 87 | 70
NMCL Pearl Harbor | 70 | 66 | 86 | 85 | 67 | 84 | 62 | 54 | 67 | 59 | 93 | 75
TRICARE Outpatient-Chula Vista | 65 | 58 | 83 | 83 | 66 | 93 | 56 | 50 | 56 | 75 | 85 | 72
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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