All Users , West Air Force Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 72 | 72 | 72 | 0
CONUS MHS | 65 | 68 | 71 | 6
AIR FORCE | 69 | 70 | 75 | 5
WEST | 66 | 70 | 73 | 7
West Air Force | 70 | 71 | 75 | 5
10th Med Grp-USAF Academy | 66 | 60 | 77 | 11
21st Med Grp-Peterson | 66 | 73 | 61 | -5
30th Med Grp-Vandenberg | 78 | 66 | 74 | -4
341st Med Grp-Malmstrom | 79 | 65 | 80 | 1
355th Med Grp-Davis Monthan | 76 | 75 | 79 | 4
366th Med Grp-Mountain Home | 75 | 68 | 75 | 0
377th Med Grp-Kirtland | 69 | 71 | 76 | 7
3rd Med Grp-Elmendorf | 67 | 70 | 69 | 1
509th Med Grp-Whiteman | 77 | 81 | 88 | 10
55th Med Grp-Offutt | 66 | 69 | 79 | 13
56th Med Grp-Luke | 79 | 71 | 83 | 4
5th Med Grp-Minot | 66 | 81 | 81 | 15
60th Med Grp-Travis | 66 | 74 | 72 | 6
61st Med Squad-Los Angeles | 67 | 70 | 79 | 12
75th Med Grp-Hill | 64 | 67 | 67 | 3
90th Med Grp-F.E. Warren | 70 | 68 | 69 | -1
92nd Med Grp-Fairchild | 66 | 67 | 80 | 15
95th Med Grp-Edwards | 75 | 81 | 76 | 0
99th Med Grp-O'Callaghan Hosp | 75 | 70 | 81 | 5
West Region-Air force | 70 | 73 | 81 | 11
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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