Prime Enrollees , Overseas Pacific Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 55 | 71
OVERSEAS | 52 | 58 | 79
Overseas Pacific | 56 | 52 | 79
18th Med Grp-Kadena AB | *** | *** | 75
NH Guam-Agana | 63 | 75 | 79
NH Okinawa | 42 | 43 | 79
NH Yokosuka | *** | *** | 78
Pacific-Air force | *** | *** | 87
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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