Active Duty , West Air Force Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 51 | 69
AIR FORCE | 45 | 54 | 74
WEST | 44 | 53 | 70
West Air Force | 45 | 55 | 73
10th Med Grp-USAF Academy | *** | *** | ***
21st Med Grp-Peterson | 46 | 43 | 69
30th Med Grp-Vandenberg | 42 | 57 | 72
341st Med Grp-Malmstrom | *** | *** | 78
355th Med Grp-Davis Monthan | 33 | *** | 79
366th Med Grp-Mountain Home | 40 | 66 | 70
377th Med Grp-Kirtland | 44 | 68 | 75
3rd Med Grp-Elmendorf | *** | *** | ***
509th Med Grp-Whiteman | *** | *** | ***
55th Med Grp-Offutt | 36 | 56 | 81
56th Med Grp-Luke | *** | *** | 72
5th Med Grp-Minot | *** | *** | ***
60th Med Grp-Travis | 60 | 57 | 72
61st Med Squad-Los Angeles | 52 | 47 | 73
75th Med Grp-Hill | 58 | 67 | 76
90th Med Grp-F.E. Warren | *** | *** | 66
92nd Med Grp-Fairchild | *** | *** | 75
95th Med Grp-Edwards | *** | 56 | 79
99th Med Grp-O'Callaghan Hosp | *** | *** | ***
West Region-Air force | 53 | 59 | 77
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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