All Users , Overseas Latin America Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 56 | 71
OVERSEAS | 52 | 59 | 78
Overseas Latin America | 60 | 71 | 74
Out of Catchment OCONUS Region | 57 | 69 | 77
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users