Retirees and Dependents , All Regions Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 54 | 60 | 72
ARMY | 61 | 56 | 71
NAVY | 46 | 59 | 67
AIR FORCE | 56 | 57 | 73
OTHER | 53 | 62 | 73
NORTH | 54 | 62 | 69
North Army | 62 | 56 | 74
North Navy | 49 | 61 | 69
North Air Force | 53 | 59 | 68
North Other | 54 | 64 | 68
SOUTH | 54 | 59 | 72
South Army | 60 | 49 | 67
South Navy | 43 | 58 | 54
South Air Force | 58 | 57 | 75
South Other | 53 | 61 | 74
WEST | 53 | 60 | 74
West Army | 60 | 63 | 69
West Navy | 45 | 56 | 73
West Air Force | 56 | 57 | 74
West Other | 52 | 62 | 76
OVERSEAS | 53 | 64 | 79
Overseas Europe | 46 | 57 | 85
Overseas Pacific | 52 | 56 | 80
Overseas Latin America | 64 | *** | 71
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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