Enrollees with Military PCM , All Regions Courteous and Helpful Office Staff Courteous and Respectful
| 2005 | 2006 | 2007 | Trend
Benchmark | 94 | 94 | 94 | 0
CONUS MHS | 88 | 88 | 89 | 1
ARMY | 85 | 87 | 87 | 1
NAVY | 88 | 87 | 88 | 0
AIR FORCE | 90 | 90 | 90 | 1
OTHER | 91 | 95 | 94 | 3
NORTH | 87 | 88 | 88 | 1
North Army | 84 | 86 | 86 | 2
North Navy | 88 | 87 | 88 | 0
North Air Force | 89 | 90 | 89 | 0
North Other | 95 | 96 | 93 | -1
SOUTH | 88 | 88 | 88 | 1
South Army | 85 | 86 | 85 | 0
South Navy | 89 | 90 | 89 | 0
South Air Force | 90 | 89 | 90 | 1
South Other | 86 | 92 | 93 | 7
WEST | 89 | 89 | 89 | 1
West Army | 87 | 89 | 89 | 2
West Navy | 89 | 85 | 87 | -2
West Air Force | 90 | 90 | 91 | 1
West Other | 91 | 95 | 95 | 4
OVERSEAS | 88 | 90 | 91 | 2
Overseas Europe | 88 | 89 | 90 | 2
Overseas Pacific | 89 | 92 | 92 | 3
Overseas Latin America | 88 | 91 | 94 | 5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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