Enrollees with Military PCM , West Air Force Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 55 | 71
AIR FORCE | 49 | 57 | 75
WEST | 49 | 58 | 73
West Air Force | 48 | 58 | 76
10th Med Grp-USAF Academy | 50 | 39 | 70
21st Med Grp-Peterson | 51 | 42 | 61
30th Med Grp-Vandenberg | 57 | 62 | 73
341st Med Grp-Malmstrom | 46 | 68 | 80
355th Med Grp-Davis Monthan | 42 | 56 | 77
366th Med Grp-Mountain Home | 47 | 65 | 74
377th Med Grp-Kirtland | 42 | 59 | 75
3rd Med Grp-Elmendorf | 49 | 49 | 71
509th Med Grp-Whiteman | 52 | 64 | 87
55th Med Grp-Offutt | 47 | 56 | 79
56th Med Grp-Luke | 48 | 62 | 82
5th Med Grp-Minot | 39 | 64 | 81
60th Med Grp-Travis | 57 | 61 | 77
61st Med Squad-Los Angeles | 52 | 56 | 82
75th Med Grp-Hill | 50 | 62 | 65
90th Med Grp-F.E. Warren | 36 | 60 | 68
92nd Med Grp-Fairchild | 46 | 62 | 79
95th Med Grp-Edwards | 47 | 61 | 74
99th Med Grp-O'Callaghan Hosp | 39 | 50 | 81
West Region-Air force | 50 | 70 | 83
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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