Enrollees with Military PCM , North Navy 2007 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 77 | 77 | 91 | 90 | 63 | 88 | 61 | 73 | 74 | 74 | 91 | 81
CONUS MHS | 65 | 61 | 84 | 82 | 58 | 86 | 58 | 53 | 65 | 66 | 89 | 75
NAVY | 64 | 61 | 83 | 82 | 57 | 85 | 56 | 52 | 63 | 64 | 90 | 74
NORTH | 64 | 61 | 84 | 83 | 57 | 85 | 56 | 53 | 65 | 64 | 89 | 75
North Navy | 63 | 59 | 83 | 82 | 57 | 87 | 54 | 51 | 62 | 62 | 89 | 75
NACC Newport | 68 | 69 | 84 | 81 | 57 | 88 | 59 | 58 | 73 | 74 | 88 | 75
NBHC Little Creek | 69 | 62 | 85 | 84 | 64 | 95 | 65 | 57 | 75 | 70 | 89 | 74
NBHC Navsta Sewells | 60 | 53 | 82 | 79 | 54 | 88 | 49 | 45 | 59 | 70 | 89 | 76
NBHC Oceana | 64 | 47 | 79 | 73 | 51 | *** | 50 | 42 | 61 | 57 | 87 | 76
NH Camp Lejeune | 59 | 62 | 83 | 80 | 65 | 88 | 51 | 39 | 47 | 61 | 90 | 77
NH Cherry Point | 62 | 62 | 81 | 78 | 54 | 81 | 46 | 42 | 56 | 58 | 89 | 66
NH Great Lakes | 66 | 66 | 86 | 86 | 56 | 80 | 55 | 60 | 73 | 76 | 90 | 71
NMC Portsmouth | 65 | 54 | 85 | 82 | 55 | 90 | 56 | 56 | 61 | 50 | 89 | 72
NMCL Annapolis | 69 | 70 | 84 | 88 | 56 | 87 | 47 | 58 | 70 | 71 | 90 | 86
NMCL Patuxent River | 69 | 66 | 86 | 83 | 58 | 88 | 55 | 48 | 46 | 60 | 90 | 78
NMCL Quantico | 61 | 60 | 81 | 80 | 61 | 85 | 48 | 49 | 63 | 61 | 92 | 83
NNMC Bethesda | 59 | 56 | 81 | 85 | 48 | 76 | 51 | 51 | 73 | 58 | 91 | 70
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users