Prime Enrollees , All Regions Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 50 | 50 | 1
ARMY | 48 | 52 | 54 | 5
NAVY | 53 | 50 | 48 | -5
AIR FORCE | 53 | 50 | 50 | -3
OTHER | 46 | 50 | 49 | 3
NORTH | 48 | 48 | 50 | 2
North Army | 44 | 48 | 54 | 10
North Navy | 53 | 46 | 46 | -6
North Air Force | 52 | 51 | 50 | -2
North Other | 45 | 47 | 48 | 3
SOUTH | 52 | 54 | 51 | -1
South Army | 54 | 54 | 53 | -1
South Navy | 54 | 54 | 49 | -4
South Air Force | 54 | 52 | 50 | -3
South Other | 49 | 56 | 50 | 1
WEST | 48 | 50 | 50 | 2
West Army | 46 | 55 | 54 | 8
West Navy | 52 | 52 | 51 | -1
West Air Force | 51 | 47 | 48 | -3
West Other | 43 | 48 | 48 | 5
OVERSEAS | 54 | 50 | 52 | -2
Overseas Europe | 56 | 52 | 48 | -8
Overseas Pacific | 53 | 45 | 56 | 2
Overseas Latin America | 44 | 53 | 64 | 20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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