All Users , South Army Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 49 | 50 | 1
ARMY | 48 | 51 | 55 | 6
SOUTH | 52 | 52 | 51 | -1
South Army | 53 | 51 | 54 | 1
Bayne-Jones ACH | 44 | 47 | 53 | 9
Brooke AMC | 55 | 61 | 58 | 3
Darnall ACH | 50 | 62 | 47 | -4
Eisenhower AMC | 48 | 52 | 59 | 10
Fox AHC | 58 | 56 | 54 | -3
Lyster ACH | 54 | 44 | 57 | 3
Moncrief ACH | 65 | 59 | 49 | -16
Reynolds ACH | 52 | 46 | 49 | -3
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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