Enrollees with Military PCM , South Air Force Courteous and Helpful Office Staff Courteous and Respectful
| 2005 | 2006 | 2007 | Trend
Benchmark | 94 | 94 | 94 | 0
CONUS MHS | 88 | 88 | 89 | 1
AIR FORCE | 90 | 90 | 90 | 1
SOUTH | 88 | 88 | 88 | 1
South Air Force | 90 | 89 | 90 | 1
12th Med Grp-Randolph | 90 | 90 | 93 | 3
14th Med Grp-Columbus | 92 | 96 | 91 | -2
16th Med Grp-Hurlburt Field | 87 | 96 | 90 | 2
17th Med Grp-Goodfellow | 86 | 87 | 89 | 4
20th Med Grp-Shaw | 87 | 91 | 93 | 6
2nd Med Grp-Barksdale | 92 | 86 | 89 | -4
314th Med Grp-Little Rock | 92 | 94 | 94 | 3
325th Med Grp-Tyndall | 89 | 87 | 87 | -2
42nd Med Grp-Maxwell | 85 | 91 | 89 | 4
45th Med Grp-Patrick | 91 | 89 | 85 | -6
59th Med Wing-Lackland | 86 | 86 | 87 | 1
6th Med Grp-MacDill | 91 | 91 | 91 | 1
72nd Med Grp-Tinker | 95 | 91 | 92 | -3
78th Med Grp-Robins | 88 | 88 | 92 | 4
7th Med Grp-Dyess | 90 | 88 | 89 | -1
81st Med Grp-Keesler | 88 | 93 | 95 | 7
82nd Med Grp-Sheppard | 88 | 87 | 88 | 0
96th Med Grp-Eglin | 94 | 86 | 94 | -1
South Region-Air force | 93 | 86 | 89 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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