Active Duty , North Air Force Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 43 | 49 | 51 | 9
AIR FORCE | 46 | 48 | 54 | 8
NORTH | 42 | 49 | 49 | 8
North Air Force | 44 | 47 | 48 | 4
1st Med Grp-Langley | 38 | 49 | 57 | 19
375th Med Grp-Scott | 28 | 52 | 38 | 10
66th Med Grp-Hanscom | 39 | 42 | 52 | 14
74th Med Grp-Wright-Patterson | 54 | 44 | 44 | -10
89th Med Grp-Andrews | *** | *** | 44 | ***
North Region-Air force | 54 | 40 | 55 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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