Enrollees with Military PCM , South Navy Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 55 | 71
NAVY | 48 | 54 | 71
SOUTH | 51 | 52 | 71
South Navy | 48 | 55 | 74
NBHC Mayport | 46 | 59 | 74
NH Beaufort | 62 | 65 | 73
NH Charleston | 51 | 60 | 78
NH Corpus Christi | 42 | 45 | 67
NH Jacksonville | 53 | 65 | 82
NH Pensacola | 42 | 49 | 66
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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