Enrollees with Military PCM , South Army Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 50 | 49 | 49 | 0
ARMY | 48 | 51 | 53 | 5
SOUTH | 52 | 51 | 51 | -1
South Army | 53 | 52 | 53 | 0
Bayne-Jones ACH | 41 | 41 | 53 | 12
Brooke AMC | 55 | 62 | 53 | -2
Darnall ACH | 50 | 57 | *** | ***
Eisenhower AMC | 50 | 56 | 53 | 4
Fox AHC | 55 | 54 | 53 | -2
Lyster ACH | 52 | 44 | 54 | 2
Moncrief ACH | 69 | 59 | 51 | -17
Reynolds ACH | 60 | 44 | 46 | -14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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