Standard/Extra Users , All Regions Courteous and Helpful Office Staff Courteous and Respectful
| 2005 | 2006 | 2007 | Trend
Benchmark | 94 | 94 | 94 | 0
CONUS MHS | 93 | 94 | 94 | 1
ARMY | 93 | 92 | 93 | -1
NAVY | 93 | 95 | 95 | 2
AIR FORCE | 93 | 90 | 97 | 4
OTHER | 93 | 95 | 94 | 1
NORTH | 93 | 95 | 96 | 3
North Army | 94 | 91 | 96 | 2
North Navy | 96 | 96 | 97 | 1
North Air Force | 94 | 94 | 95 | 1
North Other | 92 | 96 | 95 | 3
SOUTH | 93 | 94 | 94 | 1
South Army | 95 | 92 | 91 | -4
South Navy | 89 | 95 | 94 | 5
South Air Force | 91 | 87 | 100 | 9
South Other | 93 | 96 | 93 | 0
WEST | 94 | 93 | 93 | -1
West Army | 97 | 93 | 89 | -9
West Navy | 93 | 91 | 92 | -1
West Air Force | 95 | 89 | 94 | -1
West Other | 94 | 95 | 94 | 0
OVERSEAS | 86 | 91 | 91 | 5
Overseas Europe | 77 | 94 | 94 | 17
Overseas Pacific | 94 | 88 | 90 | -5
Overseas Latin America | *** | 91 | 89 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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