Enrollees with Military PCM , West Army Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 55 | 71
ARMY | 53 | 54 | 73
WEST | 49 | 58 | 73
West Army | 52 | 58 | 77
Evans ACH | 55 | 52 | 76
Irwin ACH | 46 | 57 | 80
L. Wood ACH | 60 | 64 | 80
Madigan AMC | 54 | 61 | 86
Munson AHC | 49 | 59 | 75
R W Bliss AHC | 49 | 46 | 68
Tripler AMC | *** | 52 | 79
Weed ACH | 54 | 62 | 83
William Beaumont AMC | 62 | 71 | 55
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users