Active Duty Dependents , All Regions Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 72 | 72 | 72 | 0
CONUS MHS | 66 | 71 | 73 | 7
ARMY | 70 | 77 | 71 | 1
NAVY | 70 | 74 | 78 | 8
AIR FORCE | 69 | 70 | 78 | 8
OTHER | 59 | 64 | 69 | 10
NORTH | 64 | 69 | 69 | 5
North Army | 67 | 77 | 65 | -2
North Navy | 66 | 72 | 81 | 15
North Air Force | 71 | 67 | 71 | 0
North Other | 57 | 62 | 65 | 8
SOUTH | 69 | 73 | 73 | 4
South Army | 72 | 79 | 72 | 0
South Navy | 76 | 79 | 78 | 2
South Air Force | 67 | 71 | 77 | 9
South Other | 64 | 65 | 68 | 5
WEST | 64 | 70 | 76 | 12
West Army | 62 | 72 | 76 | 13
West Navy | 71 | 74 | 74 | 3
West Air Force | 69 | 69 | 80 | 11
West Other | 54 | 65 | 73 | 19
OVERSEAS | 75 | 74 | 76 | 1
Overseas Europe | 78 | 78 | 78 | 0
Overseas Pacific | 69 | 69 | 73 | 4
Overseas Latin America | *** | *** | 75 | ***
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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