Prime Enrollees , North Air Force Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 53 | 55 | 8
AIR FORCE | 50 | 52 | 57 | 8
NORTH | 46 | 53 | 55 | 8
North Air Force | 48 | 51 | 59 | 11
1st Med Grp-Langley | 45 | 45 | 59 | 15
375th Med Grp-Scott | 38 | 53 | 53 | 15
66th Med Grp-Hanscom | 43 | 46 | 58 | 14
74th Med Grp-Wright-Patterson | 51 | 50 | 56 | 6
89th Med Grp-Andrews | 48 | 55 | 57 | 9
North Region-Air force | 57 | 50 | 63 | 6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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