Prime Enrollees , North Navy Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 50 | 50 | 1
NAVY | 53 | 50 | 48 | -5
NORTH | 48 | 48 | 50 | 2
North Navy | 53 | 46 | 46 | -6
NACC Newport | 44 | 40 | 52 | 8
NBHC Little Creek | 48 | 56 | 53 | 5
NBHC Navsta Sewells | 53 | 47 | 45 | -8
NBHC Oceana | 49 | 37 | 37 | -12
NH Camp Lejeune | 52 | 55 | 58 | 6
NH Cherry Point | 54 | 43 | 44 | -10
NH Great Lakes | 53 | 52 | 45 | -8
NMC Portsmouth | 53 | 47 | 46 | -7
NMCL Annapolis | *** | *** | 49 | ***
NMCL Patuxent River | 52 | 53 | 51 | -1
NMCL Quantico | 47 | 46 | 49 | 2
NNMC Bethesda | 50 | 50 | 40 | -10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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