Enrollees with Military PCM , Overseas Europe Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
OVERSEAS | 51 | 53 | 58 | 7
Overseas Europe | 53 | 54 | 61 | 8
48th Med Grp-Lakenheath | 67 | 46 | 63 | -5
52nd Med Grp-Spangdahlem | 60 | *** | 66 | 5
86th Med Grp-Ramstein | 57 | 43 | 67 | 10
Landstuhl Regional Medcen | 41 | 59 | 55 | 14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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