All Users , West Navy Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 56 | 71
NAVY | 46 | 55 | 70
WEST | 48 | 57 | 73
West Navy | 46 | 57 | 66
NACC Port Hueneme | 51 | 61 | 85
NBHC NAS North Island | 43 | 44 | 72
NBHC NTC San Diego | 41 | 57 | 60
NH Bremerton | 42 | 56 | 79
NH Camp Pendleton | 46 | 57 | 62
NH LeMoore | 64 | 67 | 76
NH Oak Harbor | 53 | 47 | 73
NMC San Diego | 44 | 45 | 60
NMCL Pearl Harbor | 54 | 74 | 77
TRICARE Outpatient-Chula Vista | 70 | 41 | 81
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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