Prime Enrollees , South Navy Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 53 | 55 | 8
NAVY | 49 | 54 | 55 | 6
SOUTH | 49 | 54 | 54 | 5
South Navy | 48 | 56 | 56 | 9
NBHC Mayport | 51 | 59 | 60 | 9
NH Beaufort | 52 | 48 | 68 | 15
NH Charleston | 52 | 51 | 60 | 8
NH Corpus Christi | 49 | 52 | 45 | -4
NH Jacksonville | 49 | 61 | 62 | 13
NH Pensacola | 48 | 55 | 49 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users