Prime Enrollees , Overseas Pacific Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 53 | 55 | 8
OVERSEAS | 52 | 55 | 58 | 6
Overseas Pacific | 46 | 53 | 52 | 6
18th Med Grp-Kadena AB | 49 | 49 | *** | ***
NH Guam-Agana | *** | *** | 75 | ***
NH Okinawa | 46 | 45 | 43 | -4
NH Yokosuka | 48 | 53 | *** | ***
Pacific-Air force | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users