Enrollees with Military PCM , West Navy Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
NAVY | 49 | 54 | 54 | 5
WEST | 49 | 53 | 58 | 9
West Navy | 49 | 54 | 56 | 7
NACC Port Hueneme | 53 | 52 | 60 | 6
NBHC NAS North Island | 57 | 53 | 42 | -15
NBHC NTC San Diego | 46 | 50 | 60 | 14
NH Bremerton | 47 | 47 | 53 | 6
NH Camp Pendleton | 60 | 50 | 65 | 5
NH LeMoore | 50 | 65 | 69 | 19
NH Oak Harbor | 37 | 52 | 50 | 13
NMC San Diego | 47 | 56 | 39 | -8
NMCL Pearl Harbor | 37 | 55 | 73 | 36
TRICARE Outpatient-Chula Vista | 34 | 49 | 42 | 8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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