Prime Enrollees , West Army 2007 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 77 | 77 | 91 | 90 | 63 | 88 | 61 | 73 | 74 | 74 | 91 | 81
CONUS MHS | 65 | 64 | 86 | 84 | 59 | 86 | 59 | 57 | 66 | 68 | 90 | 75
ARMY | 65 | 60 | 83 | 82 | 60 | 86 | 59 | 53 | 68 | 67 | 88 | 72
WEST | 66 | 65 | 86 | 84 | 60 | 90 | 60 | 57 | 67 | 68 | 89 | 74
West Army | 66 | 62 | 87 | 83 | 62 | 89 | 61 | 57 | 68 | 68 | 87 | 72
Evans ACH | 71 | 61 | 83 | 85 | 65 | 84 | 66 | 68 | 75 | 65 | 90 | 74
Irwin ACH | 57 | 63 | 82 | 76 | 61 | 90 | 53 | 55 | 59 | 64 | 85 | 68
L. Wood ACH | 69 | 55 | 88 | 86 | 67 | 91 | 53 | 46 | 51 | 73 | 90 | 74
Madigan AMC | 63 | 63 | 88 | 84 | 65 | 91 | 61 | 55 | 72 | 69 | 87 | 67
Munson AHC | 63 | 69 | 91 | 86 | 60 | 89 | 62 | 57 | 67 | 66 | 92 | 75
R W Bliss AHC | 61 | 64 | 84 | 84 | 55 | 92 | 59 | 61 | 65 | 69 | 88 | 80
Tripler AMC | 74 | 64 | 87 | 83 | 63 | *** | 66 | 63 | 68 | 68 | 88 | 75
Weed ACH | 56 | 62 | 88 | 87 | 68 | 84 | 57 | 53 | 65 | 66 | 90 | 80
William Beaumont AMC | 66 | 61 | 88 | 83 | 59 | 84 | 64 | 56 | 63 | 74 | 89 | 68
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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