Enrollees with Military PCM , West Navy Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 72 | 72 | 72 | 0
CONUS MHS | 67 | 71 | 71 | 4
NAVY | 67 | 73 | 71 | 3
WEST | 69 | 72 | 73 | 5
West Navy | 70 | 75 | 66 | -4
NACC Port Hueneme | 52 | 74 | 85 | 33
NBHC NAS North Island | 81 | 78 | 72 | -9
NBHC NTC San Diego | 70 | 72 | 63 | -7
NH Bremerton | 63 | 65 | 75 | 12
NH Camp Pendleton | 75 | 71 | 69 | -5
NH LeMoore | 70 | 78 | 74 | 4
NH Oak Harbor | 63 | 76 | 78 | 15
NMC San Diego | 65 | 82 | 48 | -17
NMCL Pearl Harbor | 68 | 75 | 76 | 8
TRICARE Outpatient-Chula Vista | 72 | 77 | 82 | 11
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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