All Users , North Army Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 49 | 50 | 1
ARMY | 48 | 51 | 55 | 6
NORTH | 47 | 48 | 50 | 3
North Army | 45 | 49 | 56 | 11
Blanchfield ACH | 47 | 56 | 55 | 8
Dewitt ACH | 41 | 44 | 51 | 10
Ireland ACH | 47 | 53 | 55 | 8
Kenner AHC | 39 | 54 | 42 | 3
Kimbrough Amb Car Cen-Ft Meade | 47 | 53 | 48 | 2
McDonald ACH | 52 | 51 | 60 | 8
Walter Reed AMC | 40 | 49 | 60 | 21
Womack AMC | 50 | 48 | 66 | 16
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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