Active Duty , Overseas Pacific Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 51 | 69
OVERSEAS | 48 | 52 | 78
Overseas Pacific | 50 | 46 | 80
18th Med Grp-Kadena AB | *** | *** | 71
NH Guam-Agana | *** | *** | ***
NH Okinawa | *** | *** | 75
NH Yokosuka | *** | *** | 76
Pacific-Air force | *** | *** | 87
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users