Active Duty , West Navy Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 51 | 69
NAVY | 45 | 51 | 66
WEST | 44 | 53 | 70
West Navy | 45 | 53 | 60
NACC Port Hueneme | 50 | 55 | 79
NBHC NAS North Island | 41 | 48 | 68
NBHC NTC San Diego | *** | *** | ***
NH Bremerton | 57 | *** | 83
NH Camp Pendleton | *** | *** | ***
NH LeMoore | 51 | 71 | 79
NH Oak Harbor | *** | 47 | ***
NMC San Diego | 40 | 47 | 49
NMCL Pearl Harbor | *** | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | ***
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users