All Users , North Air Force Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 49 | 50 | 1
AIR FORCE | 52 | 48 | 50 | -2
NORTH | 47 | 48 | 50 | 3
North Air Force | 51 | 50 | 48 | -3
1st Med Grp-Langley | 51 | 50 | 45 | -6
375th Med Grp-Scott | 46 | 47 | 49 | 3
66th Med Grp-Hanscom | 43 | 57 | 49 | 6
74th Med Grp-Wright-Patterson | 53 | 48 | 44 | -9
89th Med Grp-Andrews | 48 | 61 | 47 | -1
North Region-Air force | 58 | 47 | 49 | -9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users