Enrollees with Military PCM , West Army Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 72 | 72 | 72 | 0
CONUS MHS | 67 | 71 | 71 | 4
ARMY | 68 | 72 | 73 | 5
WEST | 69 | 72 | 73 | 5
West Army | 66 | 75 | 77 | 12
Evans ACH | 67 | 70 | 76 | 9
Irwin ACH | 70 | 78 | 80 | 10
L. Wood ACH | 70 | 83 | 80 | 10
Madigan AMC | 60 | 71 | 86 | 26
Munson AHC | 73 | 65 | 75 | 2
R W Bliss AHC | 64 | 69 | 68 | 5
Tripler AMC | 65 | 85 | 79 | 14
Weed ACH | 70 | 71 | 83 | 13
William Beaumont AMC | 62 | 69 | 55 | -7
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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