Active Duty , West Navy Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 46 | 44 | 45 | 0
NAVY | 49 | 46 | 45 | -4
WEST | 44 | 45 | 44 | 0
West Navy | 49 | 48 | 45 | -3
NACC Port Hueneme | 35 | 44 | 50 | 16
NBHC NAS North Island | 52 | 47 | 41 | -12
NBHC NTC San Diego | *** | 54 | *** | ***
NH Bremerton | *** | *** | 57 | ***
NH Camp Pendleton | *** | 36 | *** | ***
NH LeMoore | *** | *** | 51 | ***
NH Oak Harbor | *** | *** | *** | ***
NMC San Diego | 48 | 50 | 40 | -8
NMCL Pearl Harbor | 33 | 29 | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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