Active Duty , South Air Force Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 46 | 44 | 45 | 0
AIR FORCE | 49 | 44 | 45 | -5
SOUTH | 48 | 44 | 47 | -1
South Air Force | 52 | 44 | 44 | -8
12th Med Grp-Randolph | 53 | 34 | 34 | -19
14th Med Grp-Columbus | *** | *** | 44 | ***
16th Med Grp-Hurlburt Field | *** | *** | 18 | ***
17th Med Grp-Goodfellow | *** | *** | 55 | ***
20th Med Grp-Shaw | 50 | 37 | 39 | -11
2nd Med Grp-Barksdale | 36 | 37 | 52 | 17
314th Med Grp-Little Rock | 56 | *** | 46 | -10
325th Med Grp-Tyndall | 56 | 66 | 59 | 3
42nd Med Grp-Maxwell | 37 | 41 | 43 | 7
45th Med Grp-Patrick | *** | *** | *** | ***
59th Med Wing-Lackland | *** | *** | 50 | ***
6th Med Grp-MacDill | *** | 51 | 45 | ***
72nd Med Grp-Tinker | 46 | 36 | 32 | -14
78th Med Grp-Robins | 61 | 55 | 36 | -25
7th Med Grp-Dyess | *** | *** | 32 | ***
81st Med Grp-Keesler | *** | *** | *** | ***
82nd Med Grp-Sheppard | 55 | 45 | 43 | -11
96th Med Grp-Eglin | *** | *** | *** | ***
South Region-Air force | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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