Active Duty Dependents , All Regions Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 55 | 56 | 8
ARMY | 51 | 58 | 57 | 6
NAVY | 49 | 53 | 56 | 7
AIR FORCE | 47 | 53 | 60 | 13
OTHER | 47 | 57 | 56 | 9
NORTH | 47 | 59 | 56 | 8
North Army | 47 | 56 | 58 | 11
North Navy | 50 | 56 | 52 | 2
North Air Force | 44 | 55 | 59 | 16
North Other | 46 | 64 | 56 | 9
SOUTH | 53 | 55 | 57 | 4
South Army | 56 | 56 | 49 | -7
South Navy | 57 | 53 | 61 | 5
South Air Force | 46 | 51 | 57 | 12
South Other | 55 | 56 | 60 | 5
WEST | 44 | 52 | 56 | 12
West Army | 50 | 62 | 58 | 9
West Navy | 41 | 49 | 59 | 17
West Air Force | 50 | 53 | 63 | 13
West Other | 39 | 48 | 50 | 11
OVERSEAS | 54 | 56 | 65 | 12
Overseas Europe | 57 | 52 | 67 | 11
Overseas Pacific | 49 | 60 | 62 | 14
Overseas Latin America | *** | *** | 63 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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