Enrollees with Military PCM , South Air Force Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 72 | 72 | 72 | 0
CONUS MHS | 67 | 71 | 71 | 4
AIR FORCE | 69 | 71 | 75 | 6
SOUTH | 68 | 70 | 71 | 3
South Air Force | 68 | 73 | 74 | 6
12th Med Grp-Randolph | 67 | 71 | 69 | 2
14th Med Grp-Columbus | 79 | 64 | 72 | -7
16th Med Grp-Hurlburt Field | 63 | *** | 74 | 11
17th Med Grp-Goodfellow | 63 | 70 | 74 | 11
20th Med Grp-Shaw | 67 | 73 | 81 | 15
2nd Med Grp-Barksdale | 67 | 74 | 76 | 9
314th Med Grp-Little Rock | 62 | 80 | 68 | 5
325th Med Grp-Tyndall | 78 | 74 | 73 | -5
42nd Med Grp-Maxwell | 71 | 75 | 80 | 9
45th Med Grp-Patrick | 76 | 79 | 70 | -7
59th Med Wing-Lackland | 63 | 78 | 70 | 7
6th Med Grp-MacDill | 70 | 67 | 71 | 0
72nd Med Grp-Tinker | 67 | 72 | 77 | 9
78th Med Grp-Robins | 71 | 69 | 72 | 1
7th Med Grp-Dyess | 65 | 72 | 73 | 8
81st Med Grp-Keesler | 73 | 82 | 85 | 13
82nd Med Grp-Sheppard | 74 | 71 | 68 | -6
96th Med Grp-Eglin | 72 | 53 | 77 | 5
South Region-Air force | 69 | 75 | 76 | 7
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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