Active Duty , North Navy Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 43 | 49 | 51 | 9
NAVY | 44 | 52 | 51 | 7
NORTH | 42 | 49 | 49 | 8
North Navy | 45 | 50 | 50 | 4
NACC Newport | 38 | 55 | 43 | 5
NBHC Little Creek | 43 | 58 | 52 | 9
NBHC Navsta Sewells | 55 | 47 | 46 | -9
NBHC Oceana | 50 | 49 | *** | ***
NH Camp Lejeune | 51 | *** | *** | ***
NH Cherry Point | *** | *** | *** | ***
NH Great Lakes | *** | 49 | 71 | ***
NMC Portsmouth | 46 | 49 | 47 | 1
NMCL Annapolis | *** | *** | *** | ***
NMCL Patuxent River | 42 | 57 | 54 | 12
NMCL Quantico | 34 | 39 | 52 | 18
NNMC Bethesda | 51 | 50 | 31 | -20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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