Enrollees with Military PCM , West Navy Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 50 | 49 | 49 | 0
NAVY | 52 | 50 | 48 | -5
WEST | 49 | 50 | 49 | 0
West Navy | 52 | 52 | 50 | -2
NACC Port Hueneme | 47 | 53 | 51 | 4
NBHC NAS North Island | 61 | 53 | 42 | -19
NBHC NTC San Diego | 54 | 56 | 46 | -7
NH Bremerton | 46 | 32 | 43 | -3
NH Camp Pendleton | 55 | 40 | 56 | 1
NH LeMoore | 58 | 74 | 57 | -1
NH Oak Harbor | 46 | 64 | 52 | 5
NMC San Diego | 51 | 61 | 41 | -10
NMCL Pearl Harbor | 41 | 51 | 53 | 13
TRICARE Outpatient-Chula Vista | 58 | 57 | 72 | 13
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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