Enrollees with Military PCM , All Regions Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 50 | 49 | 49 | 0
ARMY | 48 | 51 | 53 | 5
NAVY | 52 | 50 | 48 | -5
AIR FORCE | 52 | 49 | 49 | -3
OTHER | 42 | 42 | 42 | 0
NORTH | 48 | 47 | 48 | 0
North Army | 44 | 48 | 54 | 10
North Navy | 52 | 45 | 46 | -6
North Air Force | 52 | 49 | 49 | -2
North Other | 47 | 47 | 37 | -9
SOUTH | 52 | 51 | 51 | -1
South Army | 53 | 52 | 53 | 0
South Navy | 54 | 54 | 48 | -5
South Air Force | 53 | 51 | 49 | -4
South Other | 39 | 34 | 51 | 12
WEST | 49 | 50 | 49 | 0
West Army | 46 | 55 | 52 | 7
West Navy | 52 | 52 | 50 | -2
West Air Force | 50 | 47 | 48 | -2
West Other | 38 | 40 | 38 | 0
OVERSEAS | 54 | 50 | 51 | -3
Overseas Europe | 54 | 53 | 47 | -7
Overseas Pacific | 54 | 46 | 55 | 1
Overseas Latin America | 52 | 49 | 59 | 7
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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