Enrollees with Military PCM , West Air Force Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
AIR FORCE | 49 | 52 | 57 | 7
WEST | 49 | 53 | 58 | 9
West Air Force | 49 | 51 | 58 | 9
10th Med Grp-USAF Academy | 41 | 37 | 39 | -2
21st Med Grp-Peterson | 45 | 53 | 42 | -3
30th Med Grp-Vandenberg | 50 | 49 | 62 | 11
341st Med Grp-Malmstrom | 48 | 66 | 68 | 19
355th Med Grp-Davis Monthan | 50 | 53 | 56 | 6
366th Med Grp-Mountain Home | 49 | 48 | 65 | 16
377th Med Grp-Kirtland | 41 | 50 | 59 | 18
3rd Med Grp-Elmendorf | 51 | 54 | 49 | -2
509th Med Grp-Whiteman | 59 | 73 | 64 | 5
55th Med Grp-Offutt | 53 | 49 | 56 | 3
56th Med Grp-Luke | 61 | 48 | 62 | 1
5th Med Grp-Minot | 49 | 73 | 64 | 14
60th Med Grp-Travis | 52 | 47 | 61 | 9
61st Med Squad-Los Angeles | 46 | 41 | 56 | 10
75th Med Grp-Hill | 42 | 43 | 62 | 20
90th Med Grp-F.E. Warren | 47 | 40 | 60 | 14
92nd Med Grp-Fairchild | 48 | 45 | 62 | 14
95th Med Grp-Edwards | 48 | 64 | 61 | 13
99th Med Grp-O'Callaghan Hosp | 61 | 51 | 50 | -10
West Region-Air force | 50 | 50 | 70 | 19
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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