Enrollees with Military PCM , All Regions Claims Processing Claims Handled Correctly
| 2005 | 2006 | 2007 | Trend
Benchmark | 88 | 88 | 88 | 0
CONUS MHS | 80 | 84 | 87 | 6
ARMY | 80 | 83 | 87 | 7
NAVY | 81 | 83 | 86 | 5
AIR FORCE | 82 | 84 | 87 | 5
OTHER | 74 | 85 | 84 | 10
NORTH | 78 | 83 | 86 | 8
North Army | 79 | 82 | 88 | 10
North Navy | 81 | 84 | 88 | 6
North Air Force | 81 | 81 | 83 | 2
North Other | 67 | 84 | 78 | 11
SOUTH | 79 | 81 | 85 | 6
South Army | 80 | 79 | 87 | 7
South Navy | 78 | 81 | 84 | 6
South Air Force | 80 | 82 | 84 | 4
South Other | 74 | 88 | 84 | 10
WEST | 83 | 86 | 89 | 5
West Army | 80 | 89 | 88 | 8
West Navy | 85 | 82 | 86 | 1
West Air Force | 85 | 87 | 91 | 6
West Other | 83 | 86 | 91 | 9
OVERSEAS | 80 | 86 | 83 | 3
Overseas Europe | 83 | 87 | 83 | 1
Overseas Pacific | 72 | 83 | 79 | 7
Overseas Latin America | 94 | 92 | 99 | 5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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