Prime Enrollees , South Air Force Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 55 | 71
AIR FORCE | 50 | 57 | 75
SOUTH | 51 | 54 | 71
South Air Force | 50 | 55 | 74
12th Med Grp-Randolph | 52 | 54 | 69
14th Med Grp-Columbus | 49 | 62 | 72
16th Med Grp-Hurlburt Field | 34 | 59 | 74
17th Med Grp-Goodfellow | 56 | 57 | 74
20th Med Grp-Shaw | 47 | 42 | 82
2nd Med Grp-Barksdale | 60 | 61 | 76
314th Med Grp-Little Rock | 50 | 46 | 68
325th Med Grp-Tyndall | 54 | 48 | 74
42nd Med Grp-Maxwell | 56 | 60 | 80
45th Med Grp-Patrick | 51 | 45 | 70
59th Med Wing-Lackland | 51 | 50 | 72
6th Med Grp-MacDill | 55 | 54 | 71
72nd Med Grp-Tinker | 42 | 61 | 77
78th Med Grp-Robins | 45 | 51 | 73
7th Med Grp-Dyess | 53 | 58 | 73
81st Med Grp-Keesler | 58 | 56 | 87
82nd Med Grp-Sheppard | 53 | 60 | 68
96th Med Grp-Eglin | 38 | 65 | 72
South Region-Air force | 51 | 62 | 77
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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