Active Duty , South Air Force Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 51 | 69
AIR FORCE | 45 | 54 | 74
SOUTH | 47 | 52 | 69
South Air Force | 44 | 54 | 74
12th Med Grp-Randolph | 34 | *** | ***
14th Med Grp-Columbus | 44 | 49 | 63
16th Med Grp-Hurlburt Field | 18 | 35 | 66
17th Med Grp-Goodfellow | 55 | *** | 75
20th Med Grp-Shaw | 39 | 34 | 78
2nd Med Grp-Barksdale | 52 | 50 | 74
314th Med Grp-Little Rock | 46 | 44 | 64
325th Med Grp-Tyndall | 59 | 38 | 78
42nd Med Grp-Maxwell | 43 | 59 | 81
45th Med Grp-Patrick | *** | *** | ***
59th Med Wing-Lackland | 50 | 68 | 73
6th Med Grp-MacDill | 45 | 42 | 73
72nd Med Grp-Tinker | 32 | 57 | 69
78th Med Grp-Robins | 36 | 48 | 67
7th Med Grp-Dyess | 32 | 56 | 71
81st Med Grp-Keesler | *** | *** | 91
82nd Med Grp-Sheppard | 43 | 57 | ***
96th Med Grp-Eglin | *** | *** | ***
South Region-Air force | *** | *** | 79
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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