Active Duty , Overseas Pacific Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 43 | 49 | 51 | 9
OVERSEAS | 48 | 52 | 52 | 4
Overseas Pacific | 44 | 48 | 46 | 1
18th Med Grp-Kadena AB | *** | *** | *** | ***
NH Guam-Agana | *** | *** | *** | ***
NH Okinawa | 38 | *** | *** | ***
NH Yokosuka | 50 | 50 | *** | ***
Pacific-Air force | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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