Enrollees with Military PCM , West Army Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 50 | 49 | 49 | 0
ARMY | 48 | 51 | 53 | 5
WEST | 49 | 50 | 49 | 0
West Army | 46 | 55 | 52 | 7
Evans ACH | 39 | 60 | 55 | 15
Irwin ACH | 45 | 54 | 46 | 0
L. Wood ACH | 45 | 57 | 60 | 15
Madigan AMC | 45 | 63 | 54 | 8
Munson AHC | 54 | 47 | 49 | -6
R W Bliss AHC | 48 | 48 | 49 | 1
Tripler AMC | 45 | 61 | *** | ***
Weed ACH | 48 | 34 | 54 | 5
William Beaumont AMC | 44 | 47 | 62 | 18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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