Prime Enrollees , South Army Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 55 | 71
ARMY | 54 | 54 | 72
SOUTH | 51 | 54 | 71
South Army | 53 | 49 | 69
Bayne-Jones ACH | 52 | 51 | 67
Brooke AMC | 58 | 46 | 73
Darnall ACH | 46 | 42 | 73
Eisenhower AMC | 52 | 49 | 75
Fox AHC | 54 | 47 | 73
Lyster ACH | 55 | 58 | 74
Moncrief ACH | 51 | 58 | 74
Reynolds ACH | 46 | 67 | 77
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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