Prime Enrollees , Overseas Latin America Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 50 | 50 | 1
OVERSEAS | 54 | 50 | 52 | -2
Overseas Latin America | 44 | 53 | 64 | 20
Out of Catchment OCONUS Region | 43 | 43 | 63 | 20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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