Prime Enrollees , West Air Force Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 53 | 55 | 8
AIR FORCE | 50 | 52 | 57 | 8
WEST | 48 | 53 | 57 | 10
West Air Force | 50 | 51 | 59 | 9
10th Med Grp-USAF Academy | 37 | 39 | 35 | -3
21st Med Grp-Peterson | 45 | 53 | 42 | -3
30th Med Grp-Vandenberg | 51 | 50 | 62 | 11
341st Med Grp-Malmstrom | 49 | 67 | 68 | 20
355th Med Grp-Davis Monthan | 50 | 53 | 58 | 7
366th Med Grp-Mountain Home | 49 | 50 | 62 | 13
377th Med Grp-Kirtland | 41 | 50 | 59 | 18
3rd Med Grp-Elmendorf | 51 | 56 | 48 | -3
509th Med Grp-Whiteman | 59 | 73 | 64 | 5
55th Med Grp-Offutt | 49 | 53 | 57 | 8
56th Med Grp-Luke | 56 | 53 | 62 | 6
5th Med Grp-Minot | 50 | 74 | 64 | 14
60th Med Grp-Travis | 47 | 49 | 65 | 18
61st Med Squad-Los Angeles | 48 | 42 | 56 | 8
75th Med Grp-Hill | 42 | 44 | 62 | 19
90th Med Grp-F.E. Warren | 47 | 40 | 61 | 14
92nd Med Grp-Fairchild | 49 | 45 | 62 | 13
95th Med Grp-Edwards | 48 | 64 | 61 | 12
99th Med Grp-O'Callaghan Hosp | 58 | 53 | 52 | -6
West Region-Air force | 51 | 50 | 70 | 20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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