Enrollees with Military PCM , All Regions Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
ARMY | 47 | 53 | 54 | 7
NAVY | 49 | 54 | 54 | 5
AIR FORCE | 49 | 52 | 57 | 7
OTHER | 42 | 47 | 54 | 11
NORTH | 45 | 52 | 54 | 8
North Army | 42 | 52 | 54 | 12
North Navy | 49 | 53 | 52 | 3
North Air Force | 47 | 49 | 58 | 10
North Other | 40 | 55 | 48 | 8
SOUTH | 48 | 52 | 52 | 4
South Army | 51 | 53 | 49 | -2
South Navy | 48 | 56 | 55 | 7
South Air Force | 50 | 54 | 54 | 4
South Other | 34 | 33 | 54 | 20
WEST | 49 | 53 | 58 | 9
West Army | 47 | 57 | 58 | 11
West Navy | 49 | 54 | 56 | 7
West Air Force | 49 | 51 | 58 | 9
West Other | 51 | 43 | 57 | 7
OVERSEAS | 51 | 53 | 58 | 7
Overseas Europe | 53 | 54 | 61 | 8
Overseas Pacific | 47 | 52 | 50 | 3
Overseas Latin America | 58 | 55 | 66 | 8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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