Prime Enrollees , South Navy Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 55 | 71
NAVY | 48 | 55 | 71
SOUTH | 51 | 54 | 71
South Navy | 49 | 56 | 74
NBHC Mayport | 46 | 60 | 74
NH Beaufort | 64 | 68 | 74
NH Charleston | 50 | 60 | 75
NH Corpus Christi | 42 | 45 | 68
NH Jacksonville | 49 | 62 | 80
NH Pensacola | 44 | 49 | 69
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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