Active Duty , All Regions Claims Processing Claims Handled Correctly
| 2005 | 2006 | 2007 | Trend
Benchmark | 88 | 88 | 88 | 0
CONUS MHS | 77 | 80 | 84 | 7
ARMY | 77 | 78 | 84 | 7
NAVY | 78 | 80 | 85 | 7
AIR FORCE | 81 | 79 | 85 | 5
OTHER | 74 | 84 | 83 | 9
NORTH | 74 | 79 | 83 | 9
North Army | 76 | 75 | 82 | 7
North Navy | 78 | 84 | 88 | 10
North Air Force | 77 | 72 | 82 | 5
North Other | 67 | 80 | 78 | 11
SOUTH | 77 | 77 | 84 | 6
South Army | 77 | 73 | 86 | 9
South Navy | 73 | 73 | 82 | 9
South Air Force | 81 | 76 | 81 | 0
South Other | 77 | 85 | 85 | 8
WEST | 81 | 84 | 87 | 6
West Army | 77 | 86 | 86 | 10
West Navy | 84 | 79 | 83 | -1
West Air Force | 83 | 83 | 90 | 7
West Other | 82 | 88 | 87 | 6
OVERSEAS | 78 | 85 | 83 | 6
Overseas Europe | 82 | 86 | 81 | -1
Overseas Pacific | 68 | 83 | 84 | 16
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users