Enrollees with Military PCM , North Army Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 72 | 72 | 72 | 0
CONUS MHS | 67 | 71 | 71 | 4
ARMY | 68 | 72 | 73 | 5
NORTH | 66 | 70 | 69 | 3
North Army | 68 | 69 | 69 | 0
Blanchfield ACH | 77 | 75 | 80 | 2
Dewitt ACH | 70 | 68 | 58 | -12
Ireland ACH | 55 | 69 | 62 | 7
Kenner AHC | 73 | 72 | 82 | 9
Kimbrough Amb Car Cen-Ft Meade | 70 | 57 | 57 | -13
McDonald ACH | 80 | 73 | 74 | -6
Walter Reed AMC | 62 | 61 | 63 | 2
Womack AMC | 70 | 75 | 76 | 6
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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