All Users , All Regions Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 49 | 50 | 1
ARMY | 48 | 51 | 55 | 6
NAVY | 52 | 49 | 46 | -6
AIR FORCE | 52 | 48 | 50 | -2
OTHER | 46 | 49 | 49 | 3
NORTH | 47 | 48 | 50 | 3
North Army | 45 | 49 | 56 | 11
North Navy | 51 | 46 | 46 | -5
North Air Force | 51 | 50 | 48 | -3
North Other | 45 | 47 | 50 | 5
SOUTH | 52 | 52 | 51 | -1
South Army | 53 | 51 | 54 | 1
South Navy | 53 | 53 | 46 | -7
South Air Force | 53 | 49 | 51 | -2
South Other | 50 | 53 | 50 | 1
WEST | 47 | 48 | 48 | 2
West Army | 47 | 54 | 53 | 7
West Navy | 50 | 50 | 46 | -4
West Air Force | 51 | 46 | 50 | -1
West Other | 42 | 46 | 46 | 5
OVERSEAS | 52 | 49 | 52 | 0
Overseas Europe | 53 | 50 | 47 | -5
Overseas Pacific | 53 | 47 | 55 | 2
Overseas Latin America | 38 | 55 | 60 | 21
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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