Enrollees with Military PCM , North Other Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
OTHER | 42 | 47 | 54 | 11
NORTH | 45 | 52 | 54 | 8
North Other | 40 | 55 | 48 | 8
Out of Catchment North Region | 41 | 55 | 51 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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