Active Duty , South Army Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 43 | 49 | 51 | 9
ARMY | 41 | 49 | 50 | 9
SOUTH | 43 | 47 | 52 | 10
South Army | 42 | 49 | 49 | 7
Bayne-Jones ACH | *** | *** | *** | ***
Brooke AMC | *** | *** | *** | ***
Darnall ACH | 48 | 60 | *** | ***
Eisenhower AMC | 47 | 35 | 49 | 1
Fox AHC | *** | *** | *** | ***
Lyster ACH | 53 | 31 | *** | ***
Moncrief ACH | *** | *** | 50 | ***
Reynolds ACH | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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