Enrollees with Civilian PCM , All Regions Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 51 | 55 | 53 | 2
ARMY | *** | *** | *** | ***
NAVY | *** | *** | *** | ***
AIR FORCE | *** | *** | *** | ***
OTHER | 51 | 55 | 53 | 2
NORTH | 46 | 49 | 53 | 7
North Army | *** | *** | *** | ***
North Navy | *** | *** | *** | ***
North Air Force | *** | *** | *** | ***
North Other | 46 | 49 | 53 | 7
SOUTH | 55 | 62 | 53 | -2
South Army | *** | *** | *** | ***
South Navy | *** | *** | *** | ***
South Air Force | *** | *** | *** | ***
South Other | 55 | 62 | 53 | -2
WEST | 48 | 53 | 53 | 5
West Army | *** | *** | *** | ***
West Navy | *** | *** | *** | ***
West Air Force | *** | *** | *** | ***
West Other | 48 | 53 | 53 | 5
OVERSEAS | *** | *** | 54 | ***
Overseas Europe | *** | *** | *** | ***
Overseas Pacific | *** | *** | 53 | ***
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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