All Users , West Air Force Claims Processing Claims Handled in a Reasonable Time
| 2005 | 2006 | 2007 | Trend
Benchmark | 87 | 87 | 87 | 0
CONUS MHS | 81 | 84 | 86 | 5
AIR FORCE | 82 | 83 | 87 | 5
WEST | 81 | 85 | 88 | 7
West Air Force | 83 | 85 | 90 | 7
10th Med Grp-USAF Academy | 84 | 77 | 89 | 5
21st Med Grp-Peterson | 89 | 87 | 83 | -7
30th Med Grp-Vandenberg | 72 | 94 | 92 | 20
341st Med Grp-Malmstrom | 96 | 89 | 96 | 0
355th Med Grp-Davis Monthan | 85 | 91 | 93 | 7
366th Med Grp-Mountain Home | 90 | 84 | 82 | -8
377th Med Grp-Kirtland | 90 | 85 | 89 | -1
3rd Med Grp-Elmendorf | 74 | 77 | 88 | 14
509th Med Grp-Whiteman | 81 | 97 | 93 | 12
55th Med Grp-Offutt | 78 | 82 | 93 | 15
56th Med Grp-Luke | 91 | 85 | 88 | -2
5th Med Grp-Minot | 89 | 97 | 96 | 6
60th Med Grp-Travis | 84 | 78 | 86 | 2
61st Med Squad-Los Angeles | 77 | 83 | 91 | 14
75th Med Grp-Hill | 75 | 84 | 92 | 17
90th Med Grp-F.E. Warren | 78 | 81 | 89 | 11
92nd Med Grp-Fairchild | 80 | 91 | 94 | 14
95th Med Grp-Edwards | 83 | 93 | 86 | 3
99th Med Grp-O'Callaghan Hosp | 85 | 85 | 88 | 3
West Region-Air force | 86 | 81 | 92 | 6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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