Active Duty , All Regions Courteous and Helpful Office Staff Helpful
| 2005 | 2006 | 2007 | Trend
Benchmark | 89 | 89 | 89 | 0
CONUS MHS | 79 | 78 | 79 | 1
ARMY | 76 | 77 | 78 | 2
NAVY | 79 | 75 | 76 | -2
AIR FORCE | 80 | 80 | 81 | 2
OTHER | 85 | 87 | 85 | 0
NORTH | 80 | 78 | 80 | 0
North Army | 78 | 75 | 78 | 0
North Navy | 78 | 73 | 79 | 1
North Air Force | 80 | 81 | 80 | 0
North Other | 90 | 89 | 87 | -3
SOUTH | 78 | 78 | 79 | 1
South Army | 76 | 75 | 75 | 0
South Navy | 80 | 79 | 81 | 1
South Air Force | 79 | 79 | 80 | 0
South Other | 78 | 86 | 85 | 7
WEST | 77 | 79 | 79 | 2
West Army | 74 | 80 | 81 | 7
West Navy | 76 | 74 | 70 | -6
West Air Force | 78 | 80 | 83 | 5
West Other | 86 | 86 | 83 | -3
OVERSEAS | 81 | 79 | 79 | -2
Overseas Europe | 81 | 78 | 77 | -4
Overseas Pacific | 80 | 80 | 80 | 1
Overseas Latin America | 87 | 90 | 87 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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