Enrollees with Military PCM , North Air Force Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
AIR FORCE | 49 | 52 | 57 | 7
NORTH | 45 | 52 | 54 | 8
North Air Force | 47 | 49 | 58 | 10
1st Med Grp-Langley | 45 | 43 | 59 | 14
375th Med Grp-Scott | 34 | 55 | 52 | 18
66th Med Grp-Hanscom | 43 | 46 | 56 | 13
74th Med Grp-Wright-Patterson | 54 | 46 | 52 | -3
89th Med Grp-Andrews | 48 | 52 | 56 | 8
North Region-Air force | 57 | 49 | 63 | 6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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