Prime Enrollees , South Air Force Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 53 | 55 | 8
AIR FORCE | 50 | 52 | 57 | 8
SOUTH | 49 | 54 | 54 | 5
South Air Force | 50 | 54 | 55 | 5
12th Med Grp-Randolph | 43 | 53 | 54 | 12
14th Med Grp-Columbus | 53 | 65 | 62 | 10
16th Med Grp-Hurlburt Field | 54 | *** | 59 | 5
17th Med Grp-Goodfellow | 50 | 38 | 57 | 6
20th Med Grp-Shaw | 50 | 61 | 42 | -8
2nd Med Grp-Barksdale | 52 | 50 | 61 | 9
314th Med Grp-Little Rock | 60 | 60 | 46 | -14
325th Med Grp-Tyndall | 54 | 61 | 48 | -7
42nd Med Grp-Maxwell | 54 | 58 | 60 | 6
45th Med Grp-Patrick | 52 | 60 | 45 | -7
59th Med Wing-Lackland | 36 | 51 | 50 | 14
6th Med Grp-MacDill | 49 | 50 | 54 | 5
72nd Med Grp-Tinker | 46 | 58 | 61 | 15
78th Med Grp-Robins | 45 | 53 | 51 | 7
7th Med Grp-Dyess | 48 | 49 | 58 | 10
81st Med Grp-Keesler | 61 | 53 | 56 | -5
82nd Med Grp-Sheppard | 49 | 62 | 60 | 11
96th Med Grp-Eglin | 50 | 54 | 65 | 15
South Region-Air force | 67 | 54 | 62 | -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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