Active Duty , All Regions Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 72 | 72 | 72 | 0
CONUS MHS | 64 | 68 | 69 | 5
ARMY | 64 | 69 | 73 | 8
NAVY | 65 | 69 | 66 | 2
AIR FORCE | 68 | 69 | 74 | 6
OTHER | 58 | 66 | 63 | 6
NORTH | 61 | 67 | 66 | 5
North Army | 64 | 67 | 66 | 3
North Navy | 63 | 67 | 69 | 7
North Air Force | 66 | 62 | 69 | 3
North Other | 53 | 73 | 60 | 7
SOUTH | 64 | 65 | 69 | 5
South Army | 62 | 65 | 71 | 8
South Navy | 65 | 69 | 67 | 3
South Air Force | 68 | 67 | 74 | 6
South Other | 61 | 54 | 59 | -2
WEST | 66 | 72 | 70 | 5
West Army | 66 | 76 | 80 | 13
West Navy | 66 | 73 | 60 | -7
West Air Force | 67 | 70 | 73 | 6
West Other | 59 | 66 | 69 | 10
OVERSEAS | 68 | 72 | 78 | 11
Overseas Europe | 69 | 71 | 77 | 8
Overseas Pacific | 66 | 73 | 80 | 14
Overseas Latin America | *** | *** | *** | ***
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users