All Users , West Air Force Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 54 | 57 | 59 | 5
AIR FORCE | 57 | 57 | 60 | 3
WEST | 53 | 56 | 59 | 6
West Air Force | 57 | 56 | 61 | 4
10th Med Grp-USAF Academy | 52 | 45 | 55 | 4
21st Med Grp-Peterson | 51 | 60 | 52 | 1
30th Med Grp-Vandenberg | 60 | 57 | 65 | 4
341st Med Grp-Malmstrom | 62 | 61 | 64 | 2
355th Med Grp-Davis Monthan | 56 | 58 | 59 | 3
366th Med Grp-Mountain Home | 59 | 54 | 61 | 2
377th Med Grp-Kirtland | 53 | 54 | 60 | 7
3rd Med Grp-Elmendorf | 52 | 55 | 54 | 2
509th Med Grp-Whiteman | 63 | 69 | 69 | 5
55th Med Grp-Offutt | 54 | 55 | 62 | 8
56th Med Grp-Luke | 64 | 60 | 65 | 1
5th Med Grp-Minot | *** | *** | 63 | ***
60th Med Grp-Travis | 55 | 56 | 67 | 12
61st Med Squad-Los Angeles | 53 | 48 | 62 | 8
75th Med Grp-Hill | 49 | 53 | 60 | 12
90th Med Grp-F.E. Warren | 60 | 47 | 56 | -4
92nd Med Grp-Fairchild | 56 | 55 | 63 | 7
95th Med Grp-Edwards | 59 | 65 | 63 | 3
99th Med Grp-O'Callaghan Hosp | 66 | 56 | 58 | -8
West Region-Air force | 62 | 58 | 68 | 7
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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