Prime Enrollees , Overseas Europe Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 53 | 55 | 8
OVERSEAS | 52 | 55 | 58 | 6
Overseas Europe | 56 | 55 | 61 | 5
48th Med Grp-Lakenheath | 68 | 43 | 64 | -4
52nd Med Grp-Spangdahlem | 61 | *** | 64 | 3
86th Med Grp-Ramstein | 58 | 44 | 68 | 10
Landstuhl Regional Medcen | 44 | 61 | 54 | 10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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