Prime Enrollees , West Army Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 50 | 50 | 1
ARMY | 48 | 52 | 54 | 5
WEST | 48 | 50 | 50 | 2
West Army | 46 | 55 | 54 | 8
Evans ACH | 40 | 58 | 59 | 19
Irwin ACH | 47 | 58 | 45 | -2
L. Wood ACH | 45 | 54 | 60 | 15
Madigan AMC | 44 | 59 | 53 | 9
Munson AHC | 55 | 48 | 49 | -6
R W Bliss AHC | 49 | 49 | 50 | 1
Tripler AMC | 48 | 59 | 60 | 11
Weed ACH | 46 | 33 | 54 | 8
William Beaumont AMC | 49 | 47 | 60 | 12
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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