Enrollees with Military PCM , All Regions Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 72 | 72 | 72 | 0
CONUS MHS | 67 | 71 | 71 | 4
ARMY | 68 | 72 | 73 | 5
NAVY | 67 | 73 | 71 | 3
AIR FORCE | 69 | 71 | 75 | 6
OTHER | 62 | 61 | 64 | 2
NORTH | 66 | 70 | 69 | 3
North Army | 68 | 69 | 69 | 0
North Navy | 63 | 71 | 72 | 8
North Air Force | 70 | 66 | 71 | 1
North Other | 58 | 72 | 59 | 0
SOUTH | 68 | 70 | 71 | 3
South Army | 68 | 71 | 70 | 2
South Navy | 70 | 74 | 74 | 3
South Air Force | 68 | 73 | 74 | 6
South Other | 60 | 48 | 59 | -1
WEST | 69 | 72 | 73 | 5
West Army | 66 | 75 | 77 | 12
West Navy | 70 | 75 | 66 | -4
West Air Force | 70 | 71 | 76 | 6
West Other | 68 | 55 | 71 | 4
OVERSEAS | 70 | 73 | 79 | 9
Overseas Europe | 72 | 74 | 79 | 7
Overseas Pacific | 67 | 71 | 79 | 12
Overseas Latin America | 67 | 76 | 77 | 11
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users