Enrollees with Military PCM , North Army Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 55 | 71
ARMY | 53 | 54 | 73
NORTH | 48 | 54 | 69
North Army | 54 | 54 | 69
Blanchfield ACH | 60 | 52 | 80
Dewitt ACH | 45 | 53 | 58
Ireland ACH | 48 | 49 | 62
Kenner AHC | 42 | 52 | 82
Kimbrough Amb Car Cen-Ft Meade | 50 | 59 | 57
McDonald ACH | 59 | 62 | 74
Walter Reed AMC | 55 | 50 | 63
Womack AMC | 64 | 52 | 76
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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