Enrollees with Civilian PCM , All Regions Courteous and Helpful Office Staff Courteous and Respectful
| 2005 | 2006 | 2007 | Trend
Benchmark | 94 | 94 | 94 | 0
CONUS MHS | 92 | 93 | 93 | 1
ARMY | *** | *** | *** | ***
NAVY | *** | *** | *** | ***
AIR FORCE | *** | *** | *** | ***
OTHER | 92 | 93 | 93 | 1
NORTH | 93 | 93 | 93 | -1
North Army | *** | *** | *** | ***
North Navy | *** | *** | *** | ***
North Air Force | *** | *** | *** | ***
North Other | 93 | 93 | 93 | -1
SOUTH | 90 | 93 | 92 | 2
South Army | *** | *** | *** | ***
South Navy | *** | *** | *** | ***
South Air Force | *** | *** | *** | ***
South Other | 90 | 93 | 92 | 2
WEST | 94 | 94 | 94 | 0
West Army | *** | *** | *** | ***
West Navy | *** | *** | *** | ***
West Air Force | *** | *** | *** | ***
West Other | 94 | 94 | 94 | 0
OVERSEAS | *** | *** | 97 | ***
Overseas Europe | *** | *** | 97 | ***
Overseas Pacific | *** | *** | 97 | ***
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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