Enrollees with Military PCM , North Navy Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
NAVY | 49 | 54 | 54 | 5
NORTH | 45 | 52 | 54 | 8
North Navy | 49 | 53 | 52 | 3
NACC Newport | 42 | 53 | 46 | 4
NBHC Little Creek | 48 | 50 | 59 | 11
NBHC Navsta Sewells | 57 | 48 | 49 | -8
NBHC Oceana | 45 | 50 | 47 | 2
NH Camp Lejeune | 60 | 61 | 65 | 6
NH Cherry Point | 47 | 62 | 50 | 3
NH Great Lakes | 32 | 51 | 57 | 25
NMC Portsmouth | 52 | 52 | 54 | 3
NMCL Annapolis | *** | *** | 49 | ***
NMCL Patuxent River | 45 | 56 | 54 | 9
NMCL Quantico | 40 | 44 | 51 | 11
NNMC Bethesda | 48 | 50 | 39 | -9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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