Active Duty , North Navy Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 51 | 69
NAVY | 45 | 51 | 66
NORTH | 45 | 49 | 66
North Navy | 46 | 50 | 69
NACC Newport | 54 | 43 | 86
NBHC Little Creek | *** | 52 | ***
NBHC Navsta Sewells | 45 | 46 | 69
NBHC Oceana | *** | *** | ***
NH Camp Lejeune | *** | *** | ***
NH Cherry Point | *** | *** | ***
NH Great Lakes | 40 | 71 | 76
NMC Portsmouth | 42 | 47 | 69
NMCL Annapolis | 41 | *** | 61
NMCL Patuxent River | 44 | 54 | 67
NMCL Quantico | 53 | 52 | 65
NNMC Bethesda | 44 | 31 | 58
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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