Retirees and Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2005 | 2006 | 2007 | Trend
Benchmark | 87 | 87 | 87 | 0
CONUS MHS | 83 | 86 | 88 | 5
ARMY | 82 | 87 | 88 | 6
NAVY | 84 | 85 | 89 | 6
AIR FORCE | 85 | 84 | 89 | 4
OTHER | 83 | 87 | 87 | 4
NORTH | 83 | 87 | 88 | 5
North Army | 82 | 89 | 89 | 7
North Navy | 83 | 87 | 89 | 6
North Air Force | 82 | 85 | 91 | 9
North Other | 84 | 87 | 87 | 3
SOUTH | 84 | 86 | 87 | 4
South Army | 84 | 87 | 86 | 3
South Navy | 85 | 85 | 91 | 7
South Air Force | 85 | 84 | 86 | 2
South Other | 83 | 86 | 87 | 4
WEST | 83 | 86 | 89 | 6
West Army | 81 | 86 | 92 | 11
West Navy | 83 | 82 | 88 | 5
West Air Force | 86 | 84 | 90 | 4
West Other | 83 | 88 | 88 | 6
OVERSEAS | 73 | 65 | 74 | 1
Overseas Europe | 64 | 65 | 73 | 9
Overseas Pacific | 84 | 49 | 64 | -19
Overseas Latin America | *** | *** | 82 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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