Enrollees with Military PCM , North Air Force Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 55 | 71
AIR FORCE | 49 | 57 | 75
NORTH | 48 | 54 | 69
North Air Force | 49 | 58 | 71
1st Med Grp-Langley | 49 | 59 | 69
375th Med Grp-Scott | 47 | 52 | 61
66th Med Grp-Hanscom | 50 | 56 | 62
74th Med Grp-Wright-Patterson | 42 | 52 | 72
89th Med Grp-Andrews | 53 | 56 | 69
North Region-Air force | 49 | 63 | 74
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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