Active Duty Dependents , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2005 | 2006 | 2007 | Trend
Benchmark | 87 | 87 | 87 | 0
CONUS MHS | 80 | 83 | 86 | 6
ARMY | 79 | 82 | 88 | 9
NAVY | 82 | 82 | 85 | 3
AIR FORCE | 80 | 85 | 85 | 6
OTHER | 79 | 83 | 85 | 6
NORTH | 82 | 85 | 86 | 3
North Army | 76 | 83 | 88 | 12
North Navy | 85 | 85 | 85 | 0
North Air Force | 87 | 90 | 85 | -2
North Other | 83 | 85 | 85 | 2
SOUTH | 80 | 79 | 83 | 4
South Army | 79 | 77 | 85 | 6
South Navy | 81 | 82 | 84 | 3
South Air Force | 77 | 83 | 82 | 5
South Other | 81 | 76 | 83 | 2
WEST | 78 | 84 | 88 | 10
West Army | 80 | 81 | 91 | 11
West Navy | 82 | 78 | 88 | 6
West Air Force | 81 | 86 | 89 | 8
West Other | 74 | 87 | 87 | 12
OVERSEAS | 75 | 83 | 84 | 8
Overseas Europe | 78 | 84 | 85 | 6
Overseas Pacific | 65 | 84 | 73 | 8
Overseas Latin America | *** | *** | 96 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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