Enrollees with Military PCM , Overseas Pacific Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
OVERSEAS | 51 | 53 | 58 | 7
Overseas Pacific | 47 | 52 | 50 | 3
18th Med Grp-Kadena AB | 48 | 48 | *** | ***
NH Guam-Agana | *** | *** | 71 | ***
NH Okinawa | 48 | 43 | *** | ***
NH Yokosuka | 50 | 51 | *** | ***
Pacific-Air force | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users