Active Duty , North Army Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 43 | 49 | 51 | 9
ARMY | 41 | 49 | 50 | 9
NORTH | 42 | 49 | 49 | 8
North Army | 38 | 48 | 51 | 13
Blanchfield ACH | 31 | *** | *** | ***
Dewitt ACH | 36 | 55 | 47 | 11
Ireland ACH | 39 | 44 | 46 | 7
Kenner AHC | 41 | 61 | *** | ***
Kimbrough Amb Car Cen-Ft Meade | 36 | 36 | 54 | 19
McDonald ACH | *** | *** | *** | ***
Walter Reed AMC | 45 | 48 | 46 | 1
Womack AMC | 34 | 50 | 49 | 15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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