Prime Enrollees , West Navy Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 55 | 71
NAVY | 48 | 55 | 71
WEST | 50 | 57 | 74
West Navy | 51 | 58 | 67
NACC Port Hueneme | 50 | 60 | 85
NBHC NAS North Island | 41 | 44 | 73
NBHC NTC San Diego | 47 | 61 | 63
NH Bremerton | 41 | 54 | 81
NH Camp Pendleton | 56 | 66 | 70
NH LeMoore | 60 | 73 | 75
NH Oak Harbor | 51 | 49 | 81
NMC San Diego | 46 | 43 | 57
NMCL Pearl Harbor | 52 | 75 | 77
TRICARE Outpatient-Chula Vista | 72 | 42 | 83
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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