Enrollees with Military PCM , North Army Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
ARMY | 47 | 53 | 54 | 7
NORTH | 45 | 52 | 54 | 8
North Army | 42 | 52 | 54 | 12
Blanchfield ACH | 44 | 55 | 52 | 8
Dewitt ACH | 39 | 49 | 53 | 15
Ireland ACH | 45 | 50 | 49 | 4
Kenner AHC | 43 | 59 | 52 | 9
Kimbrough Amb Car Cen-Ft Meade | 42 | 44 | 59 | 17
McDonald ACH | 48 | 54 | 62 | 14
Walter Reed AMC | 45 | 47 | 50 | 5
Womack AMC | 38 | 55 | 52 | 15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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