All Users , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2005 | 2006 | 2007 | Trend
Benchmark | 87 | 87 | 87 | 0
CONUS MHS | 81 | 84 | 86 | 5
ARMY | 79 | 83 | 86 | 7
NAVY | 82 | 82 | 86 | 4
AIR FORCE | 82 | 83 | 87 | 5
OTHER | 80 | 85 | 86 | 5
NORTH | 81 | 85 | 85 | 4
North Army | 79 | 83 | 85 | 5
North Navy | 84 | 85 | 87 | 4
North Air Force | 82 | 81 | 87 | 4
North Other | 80 | 86 | 85 | 5
SOUTH | 81 | 83 | 85 | 4
South Army | 80 | 81 | 86 | 6
South Navy | 82 | 81 | 87 | 5
South Air Force | 81 | 82 | 83 | 2
South Other | 81 | 84 | 86 | 5
WEST | 81 | 85 | 88 | 7
West Army | 78 | 84 | 90 | 12
West Navy | 82 | 80 | 86 | 4
West Air Force | 83 | 85 | 90 | 7
West Other | 80 | 87 | 87 | 7
OVERSEAS | 75 | 79 | 80 | 5
Overseas Europe | 79 | 80 | 80 | 1
Overseas Pacific | 66 | 76 | 77 | 12
Overseas Latin America | 83 | 79 | 89 | 5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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