Enrollees with Military PCM , West Army Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
ARMY | 47 | 53 | 54 | 7
WEST | 49 | 53 | 58 | 9
West Army | 47 | 57 | 58 | 11
Evans ACH | 51 | 58 | 52 | 1
Irwin ACH | 36 | 45 | 57 | 21
L. Wood ACH | 50 | 54 | 64 | 14
Madigan AMC | 48 | 62 | 61 | 14
Munson AHC | 47 | 42 | 59 | 12
R W Bliss AHC | 47 | 46 | 46 | -2
Tripler AMC | 43 | 69 | 52 | 9
Weed ACH | 49 | 64 | 62 | 12
William Beaumont AMC | 46 | 47 | 71 | 25
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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