All Users , West Other Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 54 | 56 | 8
OTHER | 48 | 54 | 58 | 10
WEST | 47 | 52 | 57 | 10
West Other | 44 | 49 | 56 | 12
Out of Catchment West Region | 44 | 50 | 56 | 12
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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