Prime Enrollees , Overseas Pacific Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 50 | 50 | 1
OVERSEAS | 54 | 50 | 52 | -2
Overseas Pacific | 53 | 45 | 56 | 2
18th Med Grp-Kadena AB | 75 | 53 | *** | ***
NH Guam-Agana | *** | *** | 63 | ***
NH Okinawa | 66 | 40 | 42 | -24
NH Yokosuka | 61 | 53 | *** | ***
Pacific-Air force | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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