Enrollees with Military PCM , South Air Force Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 50 | 49 | 49 | 0
AIR FORCE | 52 | 49 | 49 | -3
SOUTH | 52 | 51 | 51 | -1
South Air Force | 53 | 51 | 49 | -4
12th Med Grp-Randolph | 58 | 45 | 51 | -7
14th Med Grp-Columbus | 51 | 51 | 48 | -2
16th Med Grp-Hurlburt Field | 79 | *** | 34 | -46
17th Med Grp-Goodfellow | 43 | 44 | 56 | 13
20th Med Grp-Shaw | 56 | 48 | 46 | -10
2nd Med Grp-Barksdale | 46 | 46 | 60 | 13
314th Med Grp-Little Rock | 56 | 42 | 50 | -7
325th Med Grp-Tyndall | 57 | 60 | 53 | -4
42nd Med Grp-Maxwell | 54 | 50 | 55 | 1
45th Med Grp-Patrick | 55 | 63 | 49 | -6
59th Med Wing-Lackland | 55 | 54 | 50 | -4
6th Med Grp-MacDill | 49 | 54 | 54 | 5
72nd Med Grp-Tinker | 53 | 52 | 41 | -11
78th Med Grp-Robins | 53 | 54 | 44 | -9
7th Med Grp-Dyess | 53 | 55 | 53 | -1
81st Med Grp-Keesler | 47 | 35 | 54 | 7
82nd Med Grp-Sheppard | 52 | 47 | 52 | 1
96th Med Grp-Eglin | 52 | 51 | 31 | -21
South Region-Air force | 49 | 53 | 50 | 1
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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