Enrollees with Military PCM , South Air Force Courteous and Helpful Office Staff Helpful
| 2005 | 2006 | 2007 | Trend
Benchmark | 89 | 89 | 89 | 0
CONUS MHS | 80 | 79 | 80 | 0
AIR FORCE | 82 | 81 | 82 | 0
SOUTH | 80 | 80 | 79 | 0
South Air Force | 81 | 81 | 81 | -1
12th Med Grp-Randolph | 81 | 82 | 84 | 4
14th Med Grp-Columbus | 87 | 93 | 84 | -3
16th Med Grp-Hurlburt Field | 80 | 86 | 78 | -2
17th Med Grp-Goodfellow | 77 | 80 | 84 | 7
20th Med Grp-Shaw | 79 | 82 | 84 | 5
2nd Med Grp-Barksdale | 84 | 74 | 81 | -3
314th Med Grp-Little Rock | 86 | 84 | 83 | -2
325th Med Grp-Tyndall | 84 | 79 | 72 | -13
42nd Med Grp-Maxwell | 75 | 82 | 84 | 9
45th Med Grp-Patrick | 83 | 83 | 79 | -4
59th Med Wing-Lackland | 79 | 79 | 81 | 2
6th Med Grp-MacDill | 83 | 79 | 81 | -2
72nd Med Grp-Tinker | 85 | 87 | 75 | -10
78th Med Grp-Robins | 76 | 81 | 83 | 7
7th Med Grp-Dyess | 84 | 84 | 83 | -2
81st Med Grp-Keesler | 79 | 77 | 88 | 9
82nd Med Grp-Sheppard | 79 | 80 | 81 | 2
96th Med Grp-Eglin | 87 | 78 | 82 | -5
South Region-Air force | 84 | 78 | 79 | -5
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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