All Users , All Regions Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 54 | 57 | 59 | 5
ARMY | 54 | 59 | 60 | 6
NAVY | 56 | 58 | 57 | 1
AIR FORCE | 57 | 57 | 60 | 3
OTHER | 51 | 56 | 59 | 8
NORTH | 53 | 56 | 58 | 6
North Army | 52 | 57 | 60 | 8
North Navy | 55 | 57 | 57 | 2
North Air Force | 56 | 55 | 58 | 2
North Other | 51 | 56 | 58 | 7
SOUTH | 56 | 58 | 59 | 3
South Army | 57 | 59 | 58 | 1
South Navy | 57 | 62 | 57 | 0
South Air Force | 57 | 57 | 61 | 3
South Other | 54 | 57 | 60 | 6
WEST | 53 | 56 | 59 | 6
West Army | 53 | 61 | 63 | 9
West Navy | 55 | 59 | 56 | 1
West Air Force | 57 | 56 | 61 | 4
West Other | 48 | 53 | 58 | 10
OVERSEAS | 58 | 59 | 63 | 5
Overseas Europe | 60 | 60 | 62 | 2
Overseas Pacific | 56 | 57 | 63 | 7
Overseas Latin America | 52 | 61 | 68 | 15
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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