All Users , Overseas Europe Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 49 | 50 | 1
OVERSEAS | 52 | 49 | 52 | 0
Overseas Europe | 53 | 50 | 47 | -5
48th Med Grp-Lakenheath | 46 | 51 | *** | ***
52nd Med Grp-Spangdahlem | 58 | *** | 44 | -14
86th Med Grp-Ramstein | 58 | 48 | 42 | -16
Landstuhl Regional Medcen | 47 | 46 | 45 | -2
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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