Enrollees with Civilian PCM , All Regions Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 53 | 57 | 72
ARMY | *** | *** | ***
NAVY | *** | *** | ***
AIR FORCE | *** | *** | ***
OTHER | 53 | 57 | 72
NORTH | 53 | 58 | 68
North Army | *** | *** | ***
North Navy | *** | *** | ***
North Air Force | *** | *** | ***
North Other | 53 | 58 | 68
SOUTH | 53 | 57 | 71
South Army | *** | *** | ***
South Navy | *** | *** | ***
South Air Force | *** | *** | ***
South Other | 53 | 57 | 71
WEST | 53 | 57 | 78
West Army | *** | *** | ***
West Navy | *** | *** | ***
West Air Force | *** | *** | ***
West Other | 53 | 57 | 78
OVERSEAS | 54 | 59 | 68
Overseas Europe | *** | *** | ***
Overseas Pacific | 53 | 71 | 72
Overseas Latin America | *** | *** | ***
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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