Standard/Extra Users , All Regions Courteous and Helpful Office Staff Helpful
| 2005 | 2006 | 2007 | Trend
Benchmark | 89 | 89 | 89 | 0
CONUS MHS | 89 | 88 | 90 | 2
ARMY | 88 | 85 | 91 | 3
NAVY | 87 | 88 | 88 | 1
AIR FORCE | 85 | 86 | 93 | 8
OTHER | 89 | 90 | 90 | 1
NORTH | 89 | 90 | 91 | 2
North Army | 90 | 83 | 89 | 0
North Navy | 89 | 90 | 92 | 3
North Air Force | 87 | 91 | 94 | 7
North Other | 90 | 92 | 90 | 1
SOUTH | 86 | 89 | 90 | 4
South Army | 89 | 89 | 95 | 6
South Navy | 83 | 88 | 87 | 4
South Air Force | 84 | 84 | 91 | 6
South Other | 86 | 90 | 90 | 4
WEST | 90 | 85 | 88 | -2
West Army | 89 | 87 | 91 | 2
West Navy | 91 | 82 | 80 | -11
West Air Force | 85 | 83 | 94 | 8
West Other | 91 | 86 | 88 | -3
OVERSEAS | 81 | 86 | 87 | 6
Overseas Europe | 80 | 84 | 87 | 7
Overseas Pacific | 79 | 84 | 89 | 10
Overseas Latin America | *** | 95 | 84 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users