All Users , West Air Force Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 54 | 56 | 8
AIR FORCE | 50 | 52 | 57 | 7
WEST | 47 | 52 | 57 | 10
West Air Force | 50 | 51 | 58 | 8
10th Med Grp-USAF Academy | 39 | 37 | 44 | 5
21st Med Grp-Peterson | 45 | 54 | 45 | 0
30th Med Grp-Vandenberg | 51 | 50 | 63 | 12
341st Med Grp-Malmstrom | 50 | 68 | 68 | 18
355th Med Grp-Davis Monthan | 52 | 52 | 56 | 4
366th Med Grp-Mountain Home | 48 | 47 | 62 | 14
377th Med Grp-Kirtland | 43 | 50 | 60 | 17
3rd Med Grp-Elmendorf | 51 | 55 | 47 | -4
509th Med Grp-Whiteman | 59 | 72 | 65 | 5
55th Med Grp-Offutt | 47 | 49 | 58 | 11
56th Med Grp-Luke | 55 | 56 | 63 | 9
5th Med Grp-Minot | 45 | 75 | 65 | 20
60th Med Grp-Travis | 48 | 50 | 67 | 19
61st Med Squad-Los Angeles | 46 | 45 | 53 | 7
75th Med Grp-Hill | 43 | 45 | 63 | 20
90th Med Grp-F.E. Warren | 48 | 40 | 62 | 14
92nd Med Grp-Fairchild | 48 | 47 | 62 | 14
95th Med Grp-Edwards | 50 | 65 | 63 | 13
99th Med Grp-O'Callaghan Hosp | 62 | 57 | 51 | -11
West Region-Air force | 51 | 50 | 70 | 20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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