Retirees and Dependents , All Regions Claims Processing Claims Handled Correctly
| 2005 | 2006 | 2007 | Trend
Benchmark | 88 | 88 | 88 | 0
CONUS MHS | 85 | 89 | 89 | 5
ARMY | 85 | 89 | 90 | 6
NAVY | 85 | 90 | 91 | 5
AIR FORCE | 87 | 88 | 89 | 2
OTHER | 84 | 89 | 89 | 5
NORTH | 85 | 90 | 90 | 5
North Army | 83 | 88 | 90 | 6
North Navy | 84 | 91 | 92 | 7
North Air Force | 85 | 88 | 89 | 4
North Other | 85 | 91 | 89 | 4
SOUTH | 83 | 87 | 87 | 4
South Army | 86 | 90 | 88 | 3
South Navy | 87 | 92 | 90 | 2
South Air Force | 86 | 88 | 88 | 2
South Other | 82 | 86 | 87 | 5
WEST | 87 | 90 | 92 | 5
West Army | 87 | 89 | 93 | 7
West Navy | 85 | 86 | 92 | 7
West Air Force | 89 | 88 | 91 | 2
West Other | 86 | 91 | 92 | 6
OVERSEAS | 77 | 78 | 80 | 3
Overseas Europe | 72 | 78 | 79 | 6
Overseas Pacific | 87 | 70 | 80 | -8
Overseas Latin America | *** | *** | 82 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users