Enrollees with Military PCM , South Air Force Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 55 | 71
AIR FORCE | 49 | 57 | 75
SOUTH | 51 | 52 | 71
South Air Force | 49 | 54 | 74
12th Med Grp-Randolph | 51 | 54 | 69
14th Med Grp-Columbus | 48 | 61 | 72
16th Med Grp-Hurlburt Field | 34 | 58 | 74
17th Med Grp-Goodfellow | 56 | 57 | 74
20th Med Grp-Shaw | 46 | 42 | 81
2nd Med Grp-Barksdale | 60 | 60 | 76
314th Med Grp-Little Rock | 50 | 45 | 68
325th Med Grp-Tyndall | 53 | 47 | 73
42nd Med Grp-Maxwell | 55 | 60 | 80
45th Med Grp-Patrick | 49 | 44 | 70
59th Med Wing-Lackland | 50 | 51 | 70
6th Med Grp-MacDill | 54 | 53 | 71
72nd Med Grp-Tinker | 41 | 61 | 77
78th Med Grp-Robins | 44 | 51 | 72
7th Med Grp-Dyess | 53 | 58 | 73
81st Med Grp-Keesler | 54 | 53 | 85
82nd Med Grp-Sheppard | 52 | 60 | 68
96th Med Grp-Eglin | 31 | 69 | 77
South Region-Air force | 50 | 61 | 76
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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