All Users , West Air Force Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 56 | 71
AIR FORCE | 50 | 57 | 75
WEST | 48 | 57 | 73
West Air Force | 50 | 58 | 75
10th Med Grp-USAF Academy | 45 | 44 | 77
21st Med Grp-Peterson | 51 | 45 | 61
30th Med Grp-Vandenberg | 57 | 63 | 74
341st Med Grp-Malmstrom | 43 | 68 | 80
355th Med Grp-Davis Monthan | 43 | 56 | 79
366th Med Grp-Mountain Home | 47 | 62 | 75
377th Med Grp-Kirtland | 43 | 60 | 76
3rd Med Grp-Elmendorf | 47 | 47 | 69
509th Med Grp-Whiteman | 54 | 65 | 88
55th Med Grp-Offutt | 48 | 58 | 79
56th Med Grp-Luke | 49 | 63 | 83
5th Med Grp-Minot | 42 | 65 | 81
60th Med Grp-Travis | 61 | 67 | 72
61st Med Squad-Los Angeles | 52 | 53 | 79
75th Med Grp-Hill | 51 | 63 | 67
90th Med Grp-F.E. Warren | 37 | 62 | 69
92nd Med Grp-Fairchild | 47 | 62 | 80
95th Med Grp-Edwards | 49 | 63 | 76
99th Med Grp-O'Callaghan Hosp | 43 | 51 | 81
West Region-Air force | 54 | 70 | 81
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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