All Users , South Air Force Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 49 | 50 | 1
AIR FORCE | 52 | 48 | 50 | -2
SOUTH | 52 | 52 | 51 | -1
South Air Force | 53 | 49 | 51 | -2
12th Med Grp-Randolph | 59 | 47 | 51 | -8
14th Med Grp-Columbus | 48 | 50 | 50 | 2
16th Med Grp-Hurlburt Field | 81 | *** | 30 | -50
17th Med Grp-Goodfellow | 45 | 46 | 56 | 11
20th Med Grp-Shaw | 56 | 50 | 46 | -10
2nd Med Grp-Barksdale | 49 | 48 | 59 | 9
314th Med Grp-Little Rock | 56 | 42 | 50 | -7
325th Med Grp-Tyndall | 57 | 60 | 54 | -3
42nd Med Grp-Maxwell | 52 | 53 | 58 | 5
45th Med Grp-Patrick | 58 | 62 | 51 | -7
59th Med Wing-Lackland | 56 | 51 | 56 | -1
6th Med Grp-MacDill | 53 | 51 | 56 | 4
72nd Med Grp-Tinker | 52 | 52 | 41 | -11
78th Med Grp-Robins | 53 | 56 | 45 | -8
7th Med Grp-Dyess | 53 | 57 | 53 | 1
81st Med Grp-Keesler | 43 | 38 | 50 | 7
82nd Med Grp-Sheppard | 49 | 47 | 52 | 3
96th Med Grp-Eglin | 49 | 50 | 41 | -7
South Region-Air force | 53 | 52 | 49 | -4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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