All Users , All Regions Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 54 | 56 | 8
ARMY | 47 | 54 | 54 | 7
NAVY | 49 | 55 | 55 | 7
AIR FORCE | 50 | 52 | 57 | 7
OTHER | 48 | 54 | 58 | 10
NORTH | 48 | 55 | 56 | 9
North Army | 44 | 54 | 55 | 11
North Navy | 50 | 55 | 54 | 5
North Air Force | 48 | 50 | 56 | 8
North Other | 49 | 58 | 58 | 9
SOUTH | 50 | 54 | 56 | 6
South Army | 51 | 54 | 49 | -2
South Navy | 48 | 58 | 57 | 9
South Air Force | 51 | 53 | 56 | 5
South Other | 50 | 53 | 59 | 9
WEST | 47 | 52 | 57 | 10
West Army | 47 | 55 | 59 | 11
West Navy | 48 | 53 | 57 | 9
West Air Force | 50 | 51 | 58 | 8
West Other | 44 | 49 | 56 | 12
OVERSEAS | 51 | 55 | 59 | 8
Overseas Europe | 53 | 56 | 60 | 7
Overseas Pacific | 48 | 53 | 53 | 5
Overseas Latin America | 54 | 62 | 71 | 16
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users