Active Duty , South Army Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 51 | 69
ARMY | 50 | 50 | 73
SOUTH | 47 | 52 | 69
South Army | 50 | 49 | 71
Bayne-Jones ACH | *** | *** | 60
Brooke AMC | *** | *** | ***
Darnall ACH | *** | *** | ***
Eisenhower AMC | 45 | 49 | 76
Fox AHC | *** | *** | ***
Lyster ACH | *** | *** | 73
Moncrief ACH | 52 | 50 | 71
Reynolds ACH | *** | *** | 83
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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