Enrollees with Military PCM , Overseas Latin America Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 55 | 71
OVERSEAS | 51 | 58 | 79
Overseas Latin America | 59 | 66 | 77
Out of Catchment OCONUS Region | 62 | 71 | 81
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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