Prime Enrollees , North Navy Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 55 | 71
NAVY | 48 | 55 | 71
NORTH | 50 | 55 | 69
North Navy | 46 | 52 | 72
NACC Newport | 52 | 47 | 74
NBHC Little Creek | 53 | 60 | 80
NBHC Navsta Sewells | 45 | 50 | 69
NBHC Oceana | 37 | 48 | 70
NH Camp Lejeune | 58 | 61 | 75
NH Cherry Point | 44 | 54 | 60
NH Great Lakes | 45 | 58 | 61
NMC Portsmouth | 46 | 56 | 71
NMCL Annapolis | 49 | 48 | 68
NMCL Patuxent River | 51 | 54 | 69
NMCL Quantico | 49 | 52 | 82
NNMC Bethesda | 40 | 42 | 65
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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