All Users , West Army Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 54 | 56 | 8
ARMY | 47 | 54 | 54 | 7
WEST | 47 | 52 | 57 | 10
West Army | 47 | 55 | 59 | 11
Evans ACH | 52 | 54 | 60 | 7
Irwin ACH | 38 | 49 | 58 | 20
L. Wood ACH | 44 | 49 | 60 | 16
Madigan AMC | 49 | 59 | 59 | 10
Munson AHC | 46 | 43 | 60 | 14
R W Bliss AHC | 50 | 44 | 48 | -2
Tripler AMC | 48 | 66 | 52 | 4
Weed ACH | 46 | 64 | 65 | 19
William Beaumont AMC | 45 | 46 | 59 | 14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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