Active Duty , West Army Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 43 | 49 | 51 | 9
ARMY | 41 | 49 | 50 | 9
WEST | 44 | 49 | 53 | 9
West Army | 40 | 53 | 53 | 13
Evans ACH | 37 | *** | *** | ***
Irwin ACH | 35 | *** | *** | ***
L. Wood ACH | *** | *** | *** | ***
Madigan AMC | 40 | 56 | *** | ***
Munson AHC | 42 | 34 | 52 | 10
R W Bliss AHC | 48 | 40 | 38 | -10
Tripler AMC | *** | *** | *** | ***
Weed ACH | 55 | 59 | *** | ***
William Beaumont AMC | 35 | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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