Standard/Extra Users , All Regions Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 52 | 54 | 59 | 7
ARMY | 50 | 50 | 61 | 11
NAVY | 51 | 60 | 51 | 0
AIR FORCE | 54 | 47 | 55 | 1
OTHER | 53 | 55 | 62 | 9
NORTH | 52 | 59 | 59 | 7
North Army | 48 | 52 | 60 | 11
North Navy | 53 | 61 | 58 | 6
North Air Force | 48 | 50 | 44 | -4
North Other | 53 | 62 | 62 | 8
SOUTH | 56 | 53 | 61 | 5
South Army | 50 | 53 | 52 | 2
South Navy | 52 | 64 | 46 | -6
South Air Force | 55 | 37 | 67 | 12
South Other | 58 | 54 | 65 | 6
WEST | 47 | 48 | 56 | 9
West Army | 51 | 42 | 72 | 21
West Navy | 42 | 54 | 44 | 3
West Air Force | 58 | 50 | 55 | -3
West Other | 46 | 48 | 58 | 12
OVERSEAS | 53 | 56 | 65 | 12
Overseas Europe | 53 | 62 | 66 | 13
Overseas Pacific | 59 | 49 | 61 | 2
Overseas Latin America | *** | *** | 65 | ***
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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