Prime Enrollees , South Army Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 50 | 50 | 1
ARMY | 48 | 52 | 54 | 5
SOUTH | 52 | 54 | 51 | -1
South Army | 54 | 54 | 53 | -1
Bayne-Jones ACH | 42 | 44 | 52 | 10
Brooke AMC | 57 | 65 | 58 | 1
Darnall ACH | 51 | 63 | 46 | -4
Eisenhower AMC | 48 | 55 | 52 | 4
Fox AHC | 58 | 55 | 54 | -4
Lyster ACH | 54 | 44 | 55 | 1
Moncrief ACH | 69 | 58 | 51 | -18
Reynolds ACH | 57 | 50 | 46 | -11
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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