Enrollees with Military PCM , West Air Force Claims Processing Claims Handled in a Reasonable Time
| 2005 | 2006 | 2007 | Trend
Benchmark | 87 | 87 | 87 | 0
CONUS MHS | 80 | 83 | 86 | 6
AIR FORCE | 81 | 82 | 87 | 6
WEST | 81 | 84 | 89 | 8
West Air Force | 82 | 85 | 91 | 9
10th Med Grp-USAF Academy | 80 | 85 | 86 | 6
21st Med Grp-Peterson | 88 | 86 | 82 | -6
30th Med Grp-Vandenberg | 72 | 94 | 91 | 20
341st Med Grp-Malmstrom | 95 | 89 | 97 | 1
355th Med Grp-Davis Monthan | 84 | 89 | 92 | 8
366th Med Grp-Mountain Home | 89 | 85 | 89 | 0
377th Med Grp-Kirtland | 88 | 84 | 88 | 0
3rd Med Grp-Elmendorf | 74 | 77 | 87 | 13
509th Med Grp-Whiteman | 82 | 96 | 93 | 10
55th Med Grp-Offutt | 81 | 79 | 92 | 11
56th Med Grp-Luke | 90 | 82 | 88 | -2
5th Med Grp-Minot | 88 | *** | 95 | 6
60th Med Grp-Travis | 80 | 72 | 93 | 13
61st Med Squad-Los Angeles | 77 | 83 | 91 | 14
75th Med Grp-Hill | 74 | 83 | 91 | 17
90th Med Grp-F.E. Warren | 76 | 82 | 88 | 12
92nd Med Grp-Fairchild | 78 | 90 | 93 | 15
95th Med Grp-Edwards | 81 | 92 | 85 | 4
99th Med Grp-O'Callaghan Hosp | 78 | 86 | 92 | 14
West Region-Air force | 85 | 81 | 93 | 9
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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