Prime Enrollees , South Navy Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 50 | 50 | 1
NAVY | 53 | 50 | 48 | -5
SOUTH | 52 | 54 | 51 | -1
South Navy | 54 | 54 | 49 | -4
NBHC Mayport | 57 | 59 | 46 | -10
NH Beaufort | 51 | 57 | 64 | 14
NH Charleston | 56 | 57 | 50 | -6
NH Corpus Christi | 49 | 48 | 42 | -7
NH Jacksonville | 58 | 60 | 49 | -9
NH Pensacola | 50 | 52 | 44 | -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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