Prime Enrollees , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2005 | 2006 | 2007 | Trend
Benchmark | 87 | 87 | 87 | 0
CONUS MHS | 81 | 84 | 86 | 6
ARMY | 80 | 83 | 85 | 5
NAVY | 82 | 82 | 86 | 4
AIR FORCE | 81 | 83 | 87 | 6
OTHER | 79 | 85 | 86 | 6
NORTH | 81 | 83 | 84 | 4
North Army | 79 | 82 | 84 | 5
North Navy | 84 | 85 | 86 | 1
North Air Force | 84 | 80 | 86 | 2
North Other | 78 | 84 | 84 | 6
SOUTH | 80 | 83 | 85 | 5
South Army | 81 | 81 | 85 | 4
South Navy | 81 | 82 | 85 | 5
South Air Force | 80 | 82 | 84 | 3
South Other | 80 | 84 | 86 | 6
WEST | 81 | 86 | 89 | 8
West Army | 78 | 86 | 89 | 11
West Navy | 82 | 81 | 87 | 5
West Air Force | 82 | 86 | 91 | 9
West Other | 81 | 87 | 89 | 8
OVERSEAS | 75 | 81 | 81 | 5
Overseas Europe | 79 | 82 | 80 | 1
Overseas Pacific | 66 | 78 | 78 | 12
Overseas Latin America | 87 | 82 | 94 | 6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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