Prime Enrollees , West Navy 2007 Composite Scores
| Ease of Access | Communication and Customer Service | Ratings | Prevention | Healthy Behaviors
| Getting Needed Care | Getting Care Quickly | Courteous and Helpful Office Staff | How Well Doctors Communicate | Customer Service | Claims Processing | Health Plan | Health Care | Personal Doctor | Specialty Care | Preventive Care | Healthy Behaviors
Benchmark | 77 | 77 | 91 | 90 | 63 | 88 | 61 | 73 | 74 | 74 | 91 | 81
CONUS MHS | 65 | 64 | 86 | 84 | 59 | 86 | 59 | 57 | 66 | 68 | 90 | 75
NAVY | 64 | 62 | 84 | 82 | 58 | 86 | 56 | 53 | 63 | 64 | 90 | 75
WEST | 66 | 65 | 86 | 84 | 60 | 90 | 60 | 57 | 67 | 68 | 89 | 74
West Navy | 63 | 61 | 82 | 80 | 59 | 86 | 57 | 50 | 66 | 63 | 90 | 73
NACC Port Hueneme | 65 | 66 | 88 | 88 | 65 | 94 | 63 | 62 | 75 | 75 | 90 | 73
NBHC NAS North Island | 68 | 62 | 85 | 85 | 53 | 97 | 62 | 55 | 70 | 61 | 89 | 72
NBHC NTC San Diego | 67 | 57 | 81 | 82 | 57 | 94 | 44 | 41 | 59 | 48 | 93 | 75
NH Bremerton | 65 | 64 | 87 | 82 | 59 | 88 | 63 | 58 | 67 | 60 | 89 | 69
NH Camp Pendleton | 59 | 63 | 81 | 79 | 64 | 87 | 61 | 50 | 68 | 66 | 93 | 73
NH LeMoore | 68 | 67 | 87 | 87 | 70 | 90 | 68 | 64 | 67 | 67 | 85 | 72
NH Oak Harbor | 58 | 65 | 86 | 83 | 60 | 93 | 51 | 47 | 62 | 72 | 88 | 74
NMC San Diego | 63 | 59 | 80 | 79 | 49 | 85 | 58 | 50 | 68 | 66 | 88 | 68
NMCL Pearl Harbor | 70 | 66 | 86 | 85 | 68 | 84 | 62 | 55 | 68 | 59 | 93 | 76
TRICARE Outpatient-Chula Vista | 65 | 59 | 84 | 84 | 66 | 93 | 56 | 52 | 57 | 76 | 85 | 73
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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