Enrollees with Military PCM , West Air Force Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 72 | 72 | 72 | 0
CONUS MHS | 67 | 71 | 71 | 4
AIR FORCE | 69 | 71 | 75 | 6
WEST | 69 | 72 | 73 | 5
West Air Force | 70 | 71 | 76 | 6
10th Med Grp-USAF Academy | 71 | 71 | 70 | -1
21st Med Grp-Peterson | 66 | 73 | 61 | -6
30th Med Grp-Vandenberg | 78 | 65 | 73 | -5
341st Med Grp-Malmstrom | 77 | 66 | 80 | 3
355th Med Grp-Davis Monthan | 76 | 74 | 77 | 1
366th Med Grp-Mountain Home | 73 | 70 | 74 | 1
377th Med Grp-Kirtland | 67 | 70 | 75 | 8
3rd Med Grp-Elmendorf | 68 | 69 | 71 | 3
509th Med Grp-Whiteman | 75 | 80 | 87 | 12
55th Med Grp-Offutt | 69 | 70 | 79 | 10
56th Med Grp-Luke | 73 | 72 | 82 | 9
5th Med Grp-Minot | 70 | 80 | 81 | 11
60th Med Grp-Travis | 66 | 73 | 77 | 11
61st Med Squad-Los Angeles | 67 | 73 | 82 | 15
75th Med Grp-Hill | 62 | 66 | 65 | 3
90th Med Grp-F.E. Warren | 72 | *** | 68 | -4
92nd Med Grp-Fairchild | 63 | 70 | 79 | 16
95th Med Grp-Edwards | 76 | 80 | 74 | -2
99th Med Grp-O'Callaghan Hosp | 72 | 69 | 81 | 9
West Region-Air force | 69 | 72 | 83 | 14
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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