Prime Enrollees , West Navy Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 53 | 55 | 8
NAVY | 49 | 54 | 55 | 6
WEST | 48 | 53 | 57 | 10
West Navy | 49 | 53 | 58 | 9
NACC Port Hueneme | 54 | 52 | 60 | 6
NBHC NAS North Island | 57 | 53 | 44 | -13
NBHC NTC San Diego | 48 | 51 | 61 | 13
NH Bremerton | 49 | 46 | 54 | 5
NH Camp Pendleton | 53 | 46 | 66 | 13
NH LeMoore | 47 | 63 | 73 | 26
NH Oak Harbor | 40 | 51 | 49 | 8
NMC San Diego | 46 | 54 | 43 | -3
NMCL Pearl Harbor | 38 | 56 | 75 | 37
TRICARE Outpatient-Chula Vista | 34 | 50 | 42 | 8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users