All Users , West Army Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 49 | 50 | 1
ARMY | 48 | 51 | 55 | 6
WEST | 47 | 48 | 48 | 2
West Army | 47 | 54 | 53 | 7
Evans ACH | 38 | 57 | 61 | 23
Irwin ACH | 51 | 58 | 47 | -4
L. Wood ACH | 41 | 53 | 58 | 17
Madigan AMC | 50 | 62 | 51 | 2
Munson AHC | 53 | 49 | 50 | -3
R W Bliss AHC | 51 | 49 | 47 | -5
Tripler AMC | 42 | 56 | 50 | 8
Weed ACH | 43 | 35 | 53 | 10
William Beaumont AMC | 47 | 51 | 59 | 11
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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