All Users , North Army Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 56 | 71
ARMY | 55 | 54 | 72
NORTH | 50 | 56 | 68
North Army | 56 | 55 | 68
Blanchfield ACH | 55 | 57 | 78
Dewitt ACH | 51 | 54 | 61
Ireland ACH | 55 | 57 | 67
Kenner AHC | 42 | 52 | 84
Kimbrough Amb Car Cen-Ft Meade | 48 | 59 | 57
McDonald ACH | 60 | 62 | 74
Walter Reed AMC | 60 | 45 | 66
Womack AMC | 66 | 57 | 73
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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