Prime Enrollees , West Army Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 55 | 71
ARMY | 54 | 54 | 72
WEST | 50 | 57 | 74
West Army | 54 | 57 | 76
Evans ACH | 59 | 59 | 77
Irwin ACH | 45 | 57 | 81
L. Wood ACH | 60 | 62 | 78
Madigan AMC | 53 | 58 | 84
Munson AHC | 49 | 58 | 74
R W Bliss AHC | 50 | 45 | 69
Tripler AMC | 60 | 51 | 78
Weed ACH | 54 | 66 | 85
William Beaumont AMC | 60 | 63 | 54
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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