Active Duty , South Navy Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 46 | 44 | 45 | 0
NAVY | 49 | 46 | 45 | -4
SOUTH | 48 | 44 | 47 | -1
South Navy | 49 | 49 | 46 | -3
NBHC Mayport | 65 | 48 | *** | ***
NH Beaufort | *** | *** | *** | ***
NH Charleston | *** | *** | 44 | ***
NH Corpus Christi | 42 | 42 | 34 | -8
NH Jacksonville | 55 | 67 | *** | ***
NH Pensacola | 46 | 39 | 45 | 0
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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