All Users , West Air Force Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 49 | 50 | 1
AIR FORCE | 52 | 48 | 50 | -2
WEST | 47 | 48 | 48 | 2
West Air Force | 51 | 46 | 50 | -1
10th Med Grp-USAF Academy | 50 | 37 | 45 | -5
21st Med Grp-Peterson | 44 | 54 | 51 | 7
30th Med Grp-Vandenberg | 52 | 54 | 57 | 4
341st Med Grp-Malmstrom | *** | *** | 43 | ***
355th Med Grp-Davis Monthan | 41 | 48 | 43 | 2
366th Med Grp-Mountain Home | 54 | 47 | 47 | -8
377th Med Grp-Kirtland | 47 | 40 | 43 | -4
3rd Med Grp-Elmendorf | 39 | 41 | 47 | 8
509th Med Grp-Whiteman | 53 | 55 | 54 | 1
55th Med Grp-Offutt | 49 | 46 | 48 | -1
56th Med Grp-Luke | 57 | 54 | 49 | -9
5th Med Grp-Minot | *** | *** | 42 | ***
60th Med Grp-Travis | 51 | 43 | 61 | 10
61st Med Squad-Los Angeles | 46 | 30 | 52 | 6
75th Med Grp-Hill | 40 | 47 | 51 | 12
90th Med Grp-F.E. Warren | 61 | *** | 37 | -24
92nd Med Grp-Fairchild | 54 | 51 | 47 | -7
95th Med Grp-Edwards | 53 | *** | 49 | -4
99th Med Grp-O'Callaghan Hosp | 61 | 41 | 43 | -17
West Region-Air force | 64 | 51 | 54 | -10
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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