Active Duty , North Air Force Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 46 | 44 | 45 | 0
AIR FORCE | 49 | 44 | 45 | -5
NORTH | 45 | 43 | 45 | 0
North Air Force | 47 | 46 | 43 | -4
1st Med Grp-Langley | 39 | 46 | *** | ***
375th Med Grp-Scott | 35 | 38 | 39 | 4
66th Med Grp-Hanscom | 39 | 60 | 47 | 8
74th Med Grp-Wright-Patterson | 54 | 38 | 29 | -26
89th Med Grp-Andrews | *** | *** | 41 | ***
North Region-Air force | 58 | 50 | 39 | -19
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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