Prime Enrollees , Overseas Latin America Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 53 | 55 | 8
OVERSEAS | 52 | 55 | 58 | 6
Overseas Latin America | 57 | 63 | 66 | 8
Out of Catchment OCONUS Region | 52 | 65 | 67 | 15
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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