All Users , South Army Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 54 | 56 | 8
ARMY | 47 | 54 | 54 | 7
SOUTH | 50 | 54 | 56 | 6
South Army | 51 | 54 | 49 | -2
Bayne-Jones ACH | 48 | 52 | 56 | 9
Brooke AMC | 45 | 46 | 50 | 5
Darnall ACH | 58 | 63 | 45 | -14
Eisenhower AMC | 55 | 45 | 53 | -2
Fox AHC | 50 | 57 | 48 | -2
Lyster ACH | 49 | 46 | 59 | 9
Moncrief ACH | 54 | 53 | 58 | 4
Reynolds ACH | 46 | 62 | 66 | 20
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users