All Users , South Army Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 56 | 71
ARMY | 55 | 54 | 72
SOUTH | 51 | 56 | 71
South Army | 54 | 49 | 70
Bayne-Jones ACH | 53 | 56 | 69
Brooke AMC | 58 | 50 | 73
Darnall ACH | 47 | 45 | 74
Eisenhower AMC | 59 | 53 | 79
Fox AHC | 54 | 48 | 75
Lyster ACH | 57 | 59 | 76
Moncrief ACH | 49 | 58 | 75
Reynolds ACH | 49 | 66 | 78
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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