Prime Enrollees , West Army Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 53 | 55 | 8
ARMY | 48 | 54 | 54 | 6
WEST | 48 | 53 | 57 | 10
West Army | 48 | 58 | 57 | 9
Evans ACH | 54 | 55 | 59 | 5
Irwin ACH | 36 | 47 | 57 | 21
L. Wood ACH | 50 | 50 | 62 | 12
Madigan AMC | 49 | 59 | 58 | 10
Munson AHC | 47 | 44 | 58 | 11
R W Bliss AHC | 48 | 46 | 45 | -2
Tripler AMC | 46 | 70 | 51 | 4
Weed ACH | 47 | 64 | 66 | 19
William Beaumont AMC | 45 | 48 | 63 | 18
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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