All Users , South Navy Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 50 | 56 | 71
NAVY | 46 | 55 | 70
SOUTH | 51 | 56 | 71
South Navy | 46 | 57 | 67
NBHC Mayport | 46 | 55 | 71
NH Beaufort | 71 | 58 | 67
NH Charleston | 50 | 58 | 68
NH Corpus Christi | 43 | 46 | 68
NH Jacksonville | 46 | 63 | 72
NH Pensacola | 42 | 54 | 65
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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