Standard/Extra Users , All Regions Customer Service Problem with Paperwork
| 2005 | 2006 | 2007 | Trend
Benchmark | 72 | 72 | 72 | 0
CONUS MHS | 62 | 62 | 68 | 6
ARMY | 61 | 58 | 68 | 7
NAVY | 61 | 69 | 59 | -2
AIR FORCE | 64 | 60 | 67 | 3
OTHER | 62 | 63 | 71 | 8
NORTH | 61 | 66 | 65 | 3
North Army | 56 | 52 | 66 | 10
North Navy | 65 | 69 | 71 | 5
North Air Force | 59 | 62 | 54 | -6
North Other | 62 | 70 | 64 | 1
SOUTH | 64 | 60 | 69 | 4
South Army | 55 | 62 | 55 | 0
South Navy | 63 | 70 | 41 | -22
South Air Force | 63 | 44 | 78 | 15
South Other | 66 | 60 | 76 | 10
WEST | 59 | 61 | 71 | 12
West Army | 64 | 61 | 88 | 24
West Navy | 52 | 64 | 63 | 12
West Air Force | 73 | 69 | 65 | -7
West Other | 57 | 57 | 72 | 15
OVERSEAS | 74 | 68 | 78 | 4
Overseas Europe | 82 | 71 | 85 | 3
Overseas Pacific | 56 | 72 | 80 | 24
Overseas Latin America | *** | *** | 71 | ***
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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