Active Duty , South Air Force Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 43 | 49 | 51 | 9
AIR FORCE | 46 | 48 | 54 | 8
SOUTH | 43 | 47 | 52 | 10
South Air Force | 48 | 49 | 54 | 6
12th Med Grp-Randolph | 33 | 33 | *** | ***
14th Med Grp-Columbus | *** | *** | 49 | ***
16th Med Grp-Hurlburt Field | 56 | *** | 35 | -21
17th Med Grp-Goodfellow | *** | *** | *** | ***
20th Med Grp-Shaw | 45 | 58 | 34 | -11
2nd Med Grp-Barksdale | 47 | 51 | 50 | 4
314th Med Grp-Little Rock | 45 | *** | 44 | -1
325th Med Grp-Tyndall | 45 | 53 | 38 | -7
42nd Med Grp-Maxwell | 49 | 48 | 59 | 10
45th Med Grp-Patrick | 54 | *** | *** | ***
59th Med Wing-Lackland | *** | *** | 68 | ***
6th Med Grp-MacDill | 32 | 48 | 42 | 10
72nd Med Grp-Tinker | 48 | 43 | 57 | 9
78th Med Grp-Robins | 38 | 55 | 48 | 11
7th Med Grp-Dyess | 52 | 38 | 56 | 4
81st Med Grp-Keesler | 69 | *** | *** | ***
82nd Med Grp-Sheppard | 44 | 67 | 57 | 12
96th Med Grp-Eglin | *** | *** | *** | ***
South Region-Air force | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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