Active Duty , West Army Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 45 | 51 | 69
ARMY | 50 | 50 | 73
WEST | 44 | 53 | 70
West Army | 50 | 53 | 80
Evans ACH | *** | *** | ***
Irwin ACH | *** | *** | 85
L. Wood ACH | *** | *** | ***
Madigan AMC | 46 | *** | 91
Munson AHC | 42 | 52 | 86
R W Bliss AHC | *** | 38 | 70
Tripler AMC | *** | *** | ***
Weed ACH | *** | *** | ***
William Beaumont AMC | *** | *** | ***
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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