Enrollees with Military PCM , West Other Customer Service 2007
| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork
Benchmark | 53 | 63 | 72
CONUS MHS | 49 | 55 | 71
OTHER | 42 | 54 | 64
WEST | 49 | 58 | 73
West Other | 38 | 57 | 71
Out of Catchment West Region | 34 | 52 | 71
Source: 2007 Health Care Survey of DOD Beneficiaries Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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