Enrollees with Military PCM , South Navy Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 47 | 52 | 55 | 7
NAVY | 49 | 54 | 54 | 5
SOUTH | 48 | 52 | 52 | 4
South Navy | 48 | 56 | 55 | 7
NBHC Mayport | 50 | 57 | 59 | 9
NH Beaufort | 52 | 46 | 65 | 13
NH Charleston | 57 | 45 | 60 | 3
NH Corpus Christi | 48 | 52 | 45 | -3
NH Jacksonville | 46 | 65 | 65 | 19
NH Pensacola | 46 | 54 | 49 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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