All Users , South Air Force Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 54 | 56 | 8
AIR FORCE | 50 | 52 | 57 | 7
SOUTH | 50 | 54 | 56 | 6
South Air Force | 51 | 53 | 56 | 5
12th Med Grp-Randolph | 44 | 51 | 54 | 9
14th Med Grp-Columbus | 52 | 63 | 62 | 10
16th Med Grp-Hurlburt Field | 56 | *** | 55 | -1
17th Med Grp-Goodfellow | 50 | 41 | 58 | 8
20th Med Grp-Shaw | 51 | 61 | 41 | -10
2nd Med Grp-Barksdale | 54 | 50 | 61 | 8
314th Med Grp-Little Rock | 59 | 56 | 47 | -13
325th Med Grp-Tyndall | 56 | 60 | 47 | -9
42nd Med Grp-Maxwell | 55 | 56 | 59 | 4
45th Med Grp-Patrick | 54 | 60 | 45 | -9
59th Med Wing-Lackland | 39 | 50 | 52 | 13
6th Med Grp-MacDill | 51 | 50 | 55 | 4
72nd Med Grp-Tinker | 44 | 57 | 63 | 19
78th Med Grp-Robins | 44 | 53 | 52 | 8
7th Med Grp-Dyess | 47 | 50 | 60 | 12
81st Med Grp-Keesler | 58 | 49 | 60 | 2
82nd Med Grp-Sheppard | 49 | 63 | 61 | 12
96th Med Grp-Eglin | 49 | 54 | 67 | 18
South Region-Air force | 68 | 54 | 63 | -6
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users