All Users , West Navy Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 48 | 54 | 56 | 8
NAVY | 49 | 55 | 55 | 7
WEST | 47 | 52 | 57 | 10
West Navy | 48 | 53 | 57 | 9
NACC Port Hueneme | 55 | 53 | 61 | 6
NBHC NAS North Island | 58 | 54 | 44 | -13
NBHC NTC San Diego | 45 | 48 | 57 | 12
NH Bremerton | 49 | 46 | 56 | 7
NH Camp Pendleton | 52 | 48 | 57 | 5
NH LeMoore | 46 | 63 | 67 | 21
NH Oak Harbor | 41 | 52 | 47 | 5
NMC San Diego | 44 | 53 | 45 | 1
NMCL Pearl Harbor | 37 | 57 | 74 | 37
TRICARE Outpatient-Chula Vista | 37 | 52 | 41 | 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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