All Users , West Navy Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 49 | 50 | 1
NAVY | 52 | 49 | 46 | -6
WEST | 47 | 48 | 48 | 2
West Navy | 50 | 50 | 46 | -4
NACC Port Hueneme | 45 | 54 | 51 | 6
NBHC NAS North Island | 61 | 52 | 43 | -18
NBHC NTC San Diego | 53 | 54 | 41 | -13
NH Bremerton | 46 | 35 | 42 | -4
NH Camp Pendleton | 52 | 43 | 46 | -6
NH LeMoore | 53 | 63 | 64 | 10
NH Oak Harbor | 45 | 63 | 53 | 8
NMC San Diego | 52 | 55 | 44 | -8
NMCL Pearl Harbor | 40 | 52 | 54 | 13
TRICARE Outpatient-Chula Vista | 59 | 59 | 70 | 11
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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