Standard/Extra Users , All Regions Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 44 | 44 | 49 | 5
ARMY | 45 | 38 | 62 | 17
NAVY | 46 | 48 | 38 | -9
AIR FORCE | 48 | 39 | 49 | 2
OTHER | 43 | 46 | 50 | 7
NORTH | 43 | 48 | 52 | 9
North Army | 44 | 43 | 61 | 17
North Navy | 46 | 50 | 45 | -1
North Air Force | 46 | 45 | 36 | -10
North Other | 42 | 50 | 54 | 13
SOUTH | 48 | 45 | 49 | 1
South Army | 45 | 36 | 58 | 13
South Navy | 50 | 54 | 35 | -15
South Air Force | 46 | 29 | 50 | 4
South Other | 48 | 48 | 50 | 2
WEST | 42 | 37 | 44 | 3
West Army | 48 | 31 | 60 | 12
West Navy | 37 | 35 | 25 | -11
West Air Force | 51 | 35 | 61 | 10
West Other | 40 | 38 | 43 | 3
OVERSEAS | 44 | 47 | 54 | 10
Overseas Europe | 44 | 43 | 52 | 9
Overseas Pacific | 56 | 46 | 58 | 1
Overseas Latin America | *** | *** | 53 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users