Active Duty , All Regions Claims Processing Claims Handled in a Reasonable Time
| 2005 | 2006 | 2007 | Trend
Benchmark | 87 | 87 | 87 | 0
CONUS MHS | 77 | 80 | 83 | 6
ARMY | 76 | 80 | 82 | 6
NAVY | 79 | 79 | 83 | 4
AIR FORCE | 79 | 79 | 84 | 5
OTHER | 72 | 84 | 82 | 10
NORTH | 75 | 80 | 80 | 5
North Army | 77 | 77 | 76 | -1
North Navy | 82 | 83 | 85 | 4
North Air Force | 80 | 71 | 81 | 2
North Other | 67 | 83 | 78 | 11
SOUTH | 77 | 79 | 83 | 6
South Army | 77 | 78 | 86 | 10
South Navy | 78 | 73 | 82 | 4
South Air Force | 79 | 78 | 80 | 1
South Other | 74 | 84 | 85 | 11
WEST | 78 | 83 | 86 | 8
West Army | 73 | 83 | 86 | 13
West Navy | 80 | 79 | 82 | 2
West Air Force | 80 | 83 | 90 | 10
West Other | 82 | 85 | 85 | 3
OVERSEAS | 74 | 78 | 79 | 5
Overseas Europe | 80 | 78 | 76 | -3
Overseas Pacific | 61 | 77 | 81 | 20
Overseas Latin America | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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