Active Duty , West Navy Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 43 | 49 | 51 | 9
NAVY | 44 | 52 | 51 | 7
WEST | 44 | 49 | 53 | 9
West Navy | 45 | 52 | 53 | 8
NACC Port Hueneme | 42 | 47 | 55 | 13
NBHC NAS North Island | 59 | 57 | 48 | -10
NBHC NTC San Diego | *** | *** | *** | ***
NH Bremerton | *** | 44 | *** | ***
NH Camp Pendleton | *** | 44 | *** | ***
NH LeMoore | *** | *** | 71 | ***
NH Oak Harbor | 22 | *** | 47 | 24
NMC San Diego | 45 | 51 | 47 | 3
NMCL Pearl Harbor | 34 | 56 | *** | ***
TRICARE Outpatient-Chula Vista | *** | *** | *** | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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