Prime Enrollees , West Navy Customer Service Problem Finding/Understanding Written Material
| 2005 | 2006 | 2007 | Trend
Benchmark | 53 | 53 | 53 | 0
CONUS MHS | 49 | 50 | 50 | 1
NAVY | 53 | 50 | 48 | -5
WEST | 48 | 50 | 50 | 2
West Navy | 52 | 52 | 51 | -1
NACC Port Hueneme | 48 | 53 | 50 | 3
NBHC NAS North Island | 61 | 53 | 41 | -20
NBHC NTC San Diego | 54 | 57 | 47 | -7
NH Bremerton | 46 | 35 | 41 | -5
NH Camp Pendleton | 55 | 41 | 56 | 2
NH LeMoore | 52 | 68 | 60 | 8
NH Oak Harbor | 46 | 64 | 51 | 5
NMC San Diego | 55 | 61 | 46 | -9
NMCL Pearl Harbor | 41 | 50 | 52 | 11
TRICARE Outpatient-Chula Vista | 59 | 58 | 72 | 14
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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