Standard/Extra Users , All Regions Customer Service Problem Getting Help from Customer Service
| 2005 | 2006 | 2007 | Trend
Benchmark | 63 | 63 | 63 | 0
CONUS MHS | 51 | 56 | 61 | 10
ARMY | 44 | 54 | 54 | 10
NAVY | 45 | 65 | 56 | 11
AIR FORCE | 49 | 44 | 49 | 0
OTHER | 53 | 56 | 65 | 12
NORTH | 52 | 63 | 61 | 9
North Army | 45 | 60 | 52 | 7
North Navy | 47 | 64 | 59 | 12
North Air Force | 40 | 42 | 43 | 3
North Other | 57 | 66 | 67 | 10
SOUTH | 57 | 54 | 65 | 8
South Army | 50 | 60 | 43 | -6
South Navy | 43 | 69 | 63 | 20
South Air Force | 57 | 38 | 73 | 17
South Other | 61 | 52 | 68 | 7
WEST | 42 | 47 | 55 | 13
West Army | 40 | 35 | 68 | 28
West Navy | 37 | 62 | 45 | 8
West Air Force | 51 | 47 | 39 | -13
West Other | 41 | 48 | 60 | 18
OVERSEAS | 42 | 54 | 63 | 21
Overseas Europe | 33 | 68 | 61 | 28
Overseas Pacific | *** | 36 | 47 | ***
Overseas Latin America | *** | *** | 74 | ***
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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