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Prime Enrollees , All Regions
Customer Service
2007
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 50 55 71
ARMY 54 54 72
NAVY 48 55 71
AIR FORCE 50 57 75
OTHER 49 56 69
NORTH 50 55 69
North Army 54 55 69
North Navy 46 52 72
North Air Force 50 59 71
North Other 48 55 65
SOUTH 51 54 71
South Army 53 49 69
South Navy 49 56 74
South Air Force 50 55 74
South Other 50 55 68
WEST 50 57 74
West Army 54 57 76
West Navy 51 58 67
West Air Force 48 59 76
West Other 48 56 74
OVERSEAS 52 58 79
Overseas Europe 48 61 79
Overseas Pacific 56 52 79
Overseas Latin America 64 66 76
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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