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Prime Enrollees , All Regions
Customer Service

  2005 2006 2007 Trend
Benchmark 63 63 63 0
CONUS MHS 54 58 59 5
ARMY 55 59 60 5
NAVY 56 59 58 2
AIR FORCE 57 58 61 3
OTHER 51 56 58 7
NORTH 53 56 58 5
North Army 52 56 59 7
North Navy 55 57 57 2
North Air Force 56 56 60 4
North Other 50 53 56 6
SOUTH 55 59 58 3
South Army 58 60 57 0
South Navy 57 61 60 3
South Air Force 57 60 60 3
South Other 52 59 58 6
WEST 54 58 60 6
West Army 53 62 62 9
West Navy 57 60 59 2
West Air Force 57 56 61 4
West Other 50 53 60 9
OVERSEAS 58 59 63 4
Overseas Europe 61 60 62 1
Overseas Pacific 55 56 62 7
Overseas Latin America 54 60 68 14
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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