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Prime Enrollees , All Regions Customer Service Problem Finding/Understanding Written Material |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 49 | 50 | 50 | 1 |
| ARMY | 48 | 52 | 54 | 5 |
| NAVY | 53 | 50 | 48 | -5 |
| AIR FORCE | 53 | 50 | 50 | -3 |
| OTHER | 46 | 50 | 49 | 3 |
| NORTH | 48 | 48 | 50 | 2 |
| North Army | 44 | 48 | 54 | 10 |
| North Navy | 53 | 46 | 46 | -6 |
| North Air Force | 52 | 51 | 50 | -2 |
| North Other | 45 | 47 | 48 | 3 |
| SOUTH | 52 | 54 | 51 | -1 |
| South Army | 54 | 54 | 53 | -1 |
| South Navy | 54 | 54 | 49 | -4 |
| South Air Force | 54 | 52 | 50 | -3 |
| South Other | 49 | 56 | 50 | 1 |
| WEST | 48 | 50 | 50 | 2 |
| West Army | 46 | 55 | 54 | 8 |
| West Navy | 52 | 52 | 51 | -1 |
| West Air Force | 51 | 47 | 48 | -3 |
| West Other | 43 | 48 | 48 | 5 |
| OVERSEAS | 54 | 50 | 52 | -2 |
| Overseas Europe | 56 | 52 | 48 | -8 |
| Overseas Pacific | 53 | 45 | 56 | 2 |
| Overseas Latin America | 44 | 53 | 64 | 20 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||