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Prime Enrollees , All Regions
Customer Service
Problem Getting Help from Customer Service
  2005 2006 2007 Trend
Benchmark 63 63 63 0
CONUS MHS 48 53 55 8
ARMY 48 54 54 6
NAVY 49 54 55 6
AIR FORCE 50 52 57 8
OTHER 46 54 56 10
NORTH 46 53 55 8
North Army 43 52 55 11
North Navy 50 54 52 2
North Air Force 48 51 59 11
North Other 45 55 55 10
SOUTH 49 54 54 5
South Army 51 53 49 -2
South Navy 48 56 56 9
South Air Force 50 54 55 5
South Other 47 54 55 9
WEST 48 53 57 10
West Army 48 58 57 9
West Navy 49 53 58 9
West Air Force 50 51 59 9
West Other 45 51 56 11
OVERSEAS 52 55 58 6
Overseas Europe 56 55 61 5
Overseas Pacific 46 53 52 6
Overseas Latin America 57 63 66 8
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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 Prime Enrollees   Enrollees with Military PCM   Enrollees with Civilian PCM   Standard/Extra Users  
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