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Prime Enrollees , North Other Customer Service Problem Finding/Understanding Written Material |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 49 | 50 | 50 | 1 |
| OTHER | 46 | 50 | 49 | 3 |
| NORTH | 48 | 48 | 50 | 2 |
| North Other | 45 | 47 | 48 | 3 |
| Out of Catchment North Region | 46 | 45 | 49 | 3 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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