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Prime Enrollees , South Navy
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 64 86 84 59 86 59 57 66 68 90 75
NAVY 64 62 84 82 58 86 56 53 63 64 90 75
SOUTH 67 64 85 83 58 85 60 57 65 70 90 76
South Navy 69 66 86 84 60 85 60 59 61 70 90 76
NBHC Mayport 66 63 90 79 60 82 63 56 66 72 90 72
NH Beaufort 63 57 82 84 68 89 52 56 63 64 88 76
NH Charleston 76 72 86 89 62 95 61 57 62 74 86 74
NH Corpus Christi 63 64 85 83 52 79 62 54 59 64 95 73
NH Jacksonville 74 71 89 87 63 91 64 66 65 70 89 74
NH Pensacola 74 68 86 85 54 83 66 66 75 75 91 82
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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