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Prime Enrollees , South Navy
Customer Service
2007
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 50 55 71
NAVY 48 55 71
SOUTH 51 54 71
South Navy 49 56 74
NBHC Mayport 46 60 74
NH Beaufort 64 68 74
NH Charleston 50 60 75
NH Corpus Christi 42 45 68
NH Jacksonville 49 62 80
NH Pensacola 44 49 69
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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