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Prime Enrollees , South Other
Customer Service
2007
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 50 55 71
OTHER 49 56 69
SOUTH 51 54 71
South Other 50 55 68
Out of Catchment South Region 52 56 62
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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Prime Enrollees   Enrollees with Military PCM   Active Duty   All Users