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Prime Enrollees , West Army
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 64 86 84 59 86 59 57 66 68 90 75
ARMY 65 60 83 82 60 86 59 53 68 67 88 72
WEST 66 65 86 84 60 90 60 57 67 68 89 74
West Army 66 62 87 83 62 89 61 57 68 68 87 72
Evans ACH 71 61 83 85 65 84 66 68 75 65 90 74
Irwin ACH 57 63 82 76 61 90 53 55 59 64 85 68
L. Wood ACH 69 55 88 86 67 91 53 46 51 73 90 74
Madigan AMC 63 63 88 84 65 91 61 55 72 69 87 67
Munson AHC 63 69 91 86 60 89 62 57 67 66 92 75
R W Bliss AHC 61 64 84 84 55 92 59 61 65 69 88 80
Tripler AMC 74 64 87 83 63 *** 66 63 68 68 88 75
Weed ACH 56 62 88 87 68 84 57 53 65 66 90 80
William Beaumont AMC 66 61 88 83 59 84 64 56 63 74 89 68
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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