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Prime Enrollees , West Army Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 48 | 53 | 55 | 8 |
| ARMY | 48 | 54 | 54 | 6 |
| WEST | 48 | 53 | 57 | 10 |
| West Army | 48 | 58 | 57 | 9 |
| Evans ACH | 54 | 55 | 59 | 5 |
| Irwin ACH | 36 | 47 | 57 | 21 |
| L. Wood ACH | 50 | 50 | 62 | 12 |
| Madigan AMC | 49 | 59 | 58 | 10 |
| Munson AHC | 47 | 44 | 58 | 11 |
| R W Bliss AHC | 48 | 46 | 45 | -2 |
| Tripler AMC | 46 | 70 | 51 | 4 |
| Weed ACH | 47 | 64 | 66 | 19 |
| William Beaumont AMC | 45 | 48 | 63 | 18 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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