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Prime Enrollees , West Navy Customer Service Problem Finding/Understanding Written Material |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 49 | 50 | 50 | 1 |
| NAVY | 53 | 50 | 48 | -5 |
| WEST | 48 | 50 | 50 | 2 |
| West Navy | 52 | 52 | 51 | -1 |
| NACC Port Hueneme | 48 | 53 | 50 | 3 |
| NBHC NAS North Island | 61 | 53 | 41 | -20 |
| NBHC NTC San Diego | 54 | 57 | 47 | -7 |
| NH Bremerton | 46 | 35 | 41 | -5 |
| NH Camp Pendleton | 55 | 41 | 56 | 2 |
| NH LeMoore | 52 | 68 | 60 | 8 |
| NH Oak Harbor | 46 | 64 | 51 | 5 |
| NMC San Diego | 55 | 61 | 46 | -9 |
| NMCL Pearl Harbor | 41 | 50 | 52 | 11 |
| TRICARE Outpatient-Chula Vista | 59 | 58 | 72 | 14 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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