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Prime Enrollees , West Other
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 64 86 84 59 86 59 57 66 68 90 75
OTHER 67 73 89 88 58 86 61 64 67 71 90 72
WEST 66 65 86 84 60 90 60 57 67 68 89 74
West Other 68 75 90 88 60 90 64 66 68 73 90 71
Out of Catchment West Region 68 75 90 88 57 91 61 65 68 72 89 71
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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