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Prime Enrollees , Overseas Pacific Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 48 | 53 | 55 | 8 |
| OVERSEAS | 52 | 55 | 58 | 6 |
| Overseas Pacific | 46 | 53 | 52 | 6 |
| 18th Med Grp-Kadena AB | 49 | 49 | *** | *** |
| NH Guam-Agana | *** | *** | 75 | *** |
| NH Okinawa | 46 | 45 | 43 | -4 |
| NH Yokosuka | 48 | 53 | *** | *** |
| Pacific-Air force | *** | *** | *** | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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