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Prime Enrollees , North Army
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 64 86 84 59 86 59 57 66 68 90 75
ARMY 65 60 83 82 60 86 59 53 68 67 88 72
NORTH 63 64 85 84 58 85 57 56 66 66 89 74
North Army 63 59 83 82 59 86 59 52 68 64 88 73
Blanchfield ACH 65 59 82 78 64 98 64 50 60 70 87 70
Dewitt ACH 58 59 84 82 52 87 58 54 67 56 88 85
Ireland ACH 63 67 83 83 58 91 63 54 63 74 89 72
Kenner AHC 60 60 78 82 59 93 57 58 73 66 90 76
Kimbrough Amb Car Cen-Ft Meade 60 60 84 84 56 91 63 55 67 61 90 76
McDonald ACH 64 56 86 85 65 86 64 52 64 59 87 75
Walter Reed AMC 65 66 86 89 55 78 59 56 77 61 87 75
Womack AMC 63 55 78 81 64 81 52 48 74 76 87 72
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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