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Prime Enrollees , North Navy
Customer Service
2007
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 50 55 71
NAVY 48 55 71
NORTH 50 55 69
North Navy 46 52 72
NACC Newport 52 47 74
NBHC Little Creek 53 60 80
NBHC Navsta Sewells 45 50 69
NBHC Oceana 37 48 70
NH Camp Lejeune 58 61 75
NH Cherry Point 44 54 60
NH Great Lakes 45 58 61
NMC Portsmouth 46 56 71
NMCL Annapolis 49 48 68
NMCL Patuxent River 51 54 69
NMCL Quantico 49 52 82
NNMC Bethesda 40 42 65
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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 Prime Enrollees   Enrollees with Military PCM   Active Duty   All Users