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Enrollees with Military PCM , All Regions Customer Service 2007 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 49 | 55 | 71 |
| ARMY | 53 | 54 | 73 |
| NAVY | 48 | 54 | 71 |
| AIR FORCE | 49 | 57 | 75 |
| OTHER | 42 | 54 | 64 |
| NORTH | 48 | 54 | 69 |
| North Army | 54 | 54 | 69 |
| North Navy | 46 | 52 | 72 |
| North Air Force | 49 | 58 | 71 |
| North Other | 37 | 48 | 59 |
| SOUTH | 51 | 52 | 71 |
| South Army | 53 | 49 | 70 |
| South Navy | 48 | 55 | 74 |
| South Air Force | 49 | 54 | 74 |
| South Other | 51 | 54 | 59 |
| WEST | 49 | 58 | 73 |
| West Army | 52 | 58 | 77 |
| West Navy | 50 | 56 | 66 |
| West Air Force | 48 | 58 | 76 |
| West Other | 38 | 57 | 71 |
| OVERSEAS | 51 | 58 | 79 |
| Overseas Europe | 47 | 61 | 79 |
| Overseas Pacific | 55 | 50 | 79 |
| Overseas Latin America | 59 | 66 | 77 |
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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