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Enrollees with Military PCM , All Regions
Customer Service
  2005 2006 2007 Trend
Benchmark 63 63 63 0
CONUS MHS 55 57 58 4
ARMY 54 59 60 5
NAVY 56 59 57 1
AIR FORCE 57 57 60 3
OTHER 49 50 53 4
NORTH 53 56 57 4
North Army 51 56 59 8
North Navy 55 57 57 2
North Air Force 56 55 59 3
North Other 48 58 48 0
SOUTH 56 58 58 2
South Army 57 59 57 0
South Navy 57 62 59 2
South Air Force 57 59 59 2
South Other 44 38 55 10
WEST 55 58 60 5
West Army 53 62 62 10
West Navy 57 60 58 1
West Air Force 56 56 61 4
West Other 52 46 55 3
OVERSEAS 58 59 62 4
Overseas Europe 59 60 62 3
Overseas Pacific 56 56 62 5
Overseas Latin America 59 59 67 8
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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