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Enrollees with Military PCM , All Regions Customer Service Problem with Paperwork |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 72 | 72 | 72 | 0 |
| CONUS MHS | 67 | 71 | 71 | 4 |
| ARMY | 68 | 72 | 73 | 5 |
| NAVY | 67 | 73 | 71 | 3 |
| AIR FORCE | 69 | 71 | 75 | 6 |
| OTHER | 62 | 61 | 64 | 2 |
| NORTH | 66 | 70 | 69 | 3 |
| North Army | 68 | 69 | 69 | 0 |
| North Navy | 63 | 71 | 72 | 8 |
| North Air Force | 70 | 66 | 71 | 1 |
| North Other | 58 | 72 | 59 | 0 |
| SOUTH | 68 | 70 | 71 | 3 |
| South Army | 68 | 71 | 70 | 2 |
| South Navy | 70 | 74 | 74 | 3 |
| South Air Force | 68 | 73 | 74 | 6 |
| South Other | 60 | 48 | 59 | -1 |
| WEST | 69 | 72 | 73 | 5 |
| West Army | 66 | 75 | 77 | 12 |
| West Navy | 70 | 75 | 66 | -4 |
| West Air Force | 70 | 71 | 76 | 6 |
| West Other | 68 | 55 | 71 | 4 |
| OVERSEAS | 70 | 73 | 79 | 9 |
| Overseas Europe | 72 | 74 | 79 | 7 |
| Overseas Pacific | 67 | 71 | 79 | 12 |
| Overseas Latin America | 67 | 76 | 77 | 11 |
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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