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Enrollees with Military PCM , South Army Customer Service 2007 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 49 | 55 | 71 |
| ARMY | 53 | 54 | 73 |
| SOUTH | 51 | 52 | 71 |
| South Army | 53 | 49 | 70 |
| Bayne-Jones ACH | 53 | 51 | 67 |
| Brooke AMC | 53 | 42 | 69 |
| Darnall ACH | *** | 35 | 64 |
| Eisenhower AMC | 53 | 50 | 76 |
| Fox AHC | 53 | 47 | 73 |
| Lyster ACH | 54 | 59 | 73 |
| Moncrief ACH | 51 | 56 | 71 |
| Reynolds ACH | 46 | 71 | 76 |
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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