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Enrollees with Military PCM , South Army Customer Service Problem Finding/Understanding Written Material |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 50 | 49 | 49 | 0 |
| ARMY | 48 | 51 | 53 | 5 |
| SOUTH | 52 | 51 | 51 | -1 |
| South Army | 53 | 52 | 53 | 0 |
| Bayne-Jones ACH | 41 | 41 | 53 | 12 |
| Brooke AMC | 55 | 62 | 53 | -2 |
| Darnall ACH | 50 | 57 | *** | *** |
| Eisenhower AMC | 50 | 56 | 53 | 4 |
| Fox AHC | 55 | 54 | 53 | -2 |
| Lyster ACH | 52 | 44 | 54 | 2 |
| Moncrief ACH | 69 | 59 | 51 | -17 |
| Reynolds ACH | 60 | 44 | 46 | -14 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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