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Enrollees with Military PCM , South Army Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 47 | 52 | 55 | 7 |
| ARMY | 47 | 53 | 54 | 7 |
| SOUTH | 48 | 52 | 52 | 4 |
| South Army | 51 | 53 | 49 | -2 |
| Bayne-Jones ACH | 46 | 49 | 51 | 5 |
| Brooke AMC | 50 | 43 | 42 | -9 |
| Darnall ACH | 57 | 62 | 35 | -22 |
| Eisenhower AMC | 57 | 42 | 50 | -7 |
| Fox AHC | 46 | 52 | 47 | 1 |
| Lyster ACH | 52 | 43 | 59 | 7 |
| Moncrief ACH | 53 | 61 | 56 | 3 |
| Reynolds ACH | 48 | 69 | 71 | 23 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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