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Enrollees with Military PCM , South Navy
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 61 84 82 58 86 58 53 65 66 89 75
NAVY 64 61 83 82 57 85 56 52 63 64 90 74
SOUTH 66 60 84 82 58 84 59 54 65 69 90 76
South Navy 68 65 85 84 59 84 60 58 61 70 91 76
NBHC Mayport 66 62 90 78 60 81 63 55 65 72 90 71
NH Beaufort 61 54 81 83 67 88 50 53 59 63 87 75
NH Charleston 72 68 87 88 63 93 56 52 57 68 91 71
NH Corpus Christi 62 63 85 82 51 79 62 52 58 63 95 73
NH Jacksonville 70 69 86 85 67 89 60 61 59 68 88 76
NH Pensacola 71 66 85 84 52 83 66 64 71 76 93 82
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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