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Enrollees with Military PCM , South Air Force Customer Service 2007 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 49 | 55 | 71 |
| AIR FORCE | 49 | 57 | 75 |
| SOUTH | 51 | 52 | 71 |
| South Air Force | 49 | 54 | 74 |
| 12th Med Grp-Randolph | 51 | 54 | 69 |
| 14th Med Grp-Columbus | 48 | 61 | 72 |
| 16th Med Grp-Hurlburt Field | 34 | 58 | 74 |
| 17th Med Grp-Goodfellow | 56 | 57 | 74 |
| 20th Med Grp-Shaw | 46 | 42 | 81 |
| 2nd Med Grp-Barksdale | 60 | 60 | 76 |
| 314th Med Grp-Little Rock | 50 | 45 | 68 |
| 325th Med Grp-Tyndall | 53 | 47 | 73 |
| 42nd Med Grp-Maxwell | 55 | 60 | 80 |
| 45th Med Grp-Patrick | 49 | 44 | 70 |
| 59th Med Wing-Lackland | 50 | 51 | 70 |
| 6th Med Grp-MacDill | 54 | 53 | 71 |
| 72nd Med Grp-Tinker | 41 | 61 | 77 |
| 78th Med Grp-Robins | 44 | 51 | 72 |
| 7th Med Grp-Dyess | 53 | 58 | 73 |
| 81st Med Grp-Keesler | 54 | 53 | 85 |
| 82nd Med Grp-Sheppard | 52 | 60 | 68 |
| 96th Med Grp-Eglin | 31 | 69 | 77 |
| South Region-Air force | 50 | 61 | 76 |
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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