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Enrollees with Military PCM , South Air Force Customer Service Problem Finding/Understanding Written Material |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 50 | 49 | 49 | 0 |
| AIR FORCE | 52 | 49 | 49 | -3 |
| SOUTH | 52 | 51 | 51 | -1 |
| South Air Force | 53 | 51 | 49 | -4 |
| 12th Med Grp-Randolph | 58 | 45 | 51 | -7 |
| 14th Med Grp-Columbus | 51 | 51 | 48 | -2 |
| 16th Med Grp-Hurlburt Field | 79 | *** | 34 | -46 |
| 17th Med Grp-Goodfellow | 43 | 44 | 56 | 13 |
| 20th Med Grp-Shaw | 56 | 48 | 46 | -10 |
| 2nd Med Grp-Barksdale | 46 | 46 | 60 | 13 |
| 314th Med Grp-Little Rock | 56 | 42 | 50 | -7 |
| 325th Med Grp-Tyndall | 57 | 60 | 53 | -4 |
| 42nd Med Grp-Maxwell | 54 | 50 | 55 | 1 |
| 45th Med Grp-Patrick | 55 | 63 | 49 | -6 |
| 59th Med Wing-Lackland | 55 | 54 | 50 | -4 |
| 6th Med Grp-MacDill | 49 | 54 | 54 | 5 |
| 72nd Med Grp-Tinker | 53 | 52 | 41 | -11 |
| 78th Med Grp-Robins | 53 | 54 | 44 | -9 |
| 7th Med Grp-Dyess | 53 | 55 | 53 | -1 |
| 81st Med Grp-Keesler | 47 | 35 | 54 | 7 |
| 82nd Med Grp-Sheppard | 52 | 47 | 52 | 1 |
| 96th Med Grp-Eglin | 52 | 51 | 31 | -21 |
| South Region-Air force | 49 | 53 | 50 | 1 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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