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Enrollees with Military PCM , South Air Force Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 47 | 52 | 55 | 7 |
| AIR FORCE | 49 | 52 | 57 | 7 |
| SOUTH | 48 | 52 | 52 | 4 |
| South Air Force | 50 | 54 | 54 | 4 |
| 12th Med Grp-Randolph | 43 | 53 | 54 | 11 |
| 14th Med Grp-Columbus | 52 | 64 | 61 | 9 |
| 16th Med Grp-Hurlburt Field | 53 | *** | 58 | 5 |
| 17th Med Grp-Goodfellow | 50 | 39 | 57 | 7 |
| 20th Med Grp-Shaw | 50 | 61 | 42 | -8 |
| 2nd Med Grp-Barksdale | 51 | 49 | 60 | 9 |
| 314th Med Grp-Little Rock | 59 | 59 | 45 | -14 |
| 325th Med Grp-Tyndall | 54 | 61 | 47 | -7 |
| 42nd Med Grp-Maxwell | 54 | 57 | 60 | 6 |
| 45th Med Grp-Patrick | 52 | 59 | 44 | -8 |
| 59th Med Wing-Lackland | 35 | 49 | 51 | 16 |
| 6th Med Grp-MacDill | 49 | 49 | 53 | 4 |
| 72nd Med Grp-Tinker | 45 | 57 | 61 | 16 |
| 78th Med Grp-Robins | 44 | 52 | 51 | 6 |
| 7th Med Grp-Dyess | 47 | 49 | 58 | 10 |
| 81st Med Grp-Keesler | 62 | 50 | 53 | -9 |
| 82nd Med Grp-Sheppard | 49 | 61 | 60 | 11 |
| 96th Med Grp-Eglin | 55 | 53 | 69 | 14 |
| South Region-Air force | 67 | 54 | 61 | -6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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