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Enrollees with Military PCM , South Other
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 61 84 82 58 86 58 53 65 66 89 75
OTHER 67 72 91 88 53 84 56 64 68 68 90 74
SOUTH 66 60 84 82 58 84 59 54 65 69 90 76
South Other 67 68 90 85 55 84 55 63 67 70 90 72
Out of Catchment South Region 67 67 90 85 56 82 53 64 66 72 92 73
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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