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Enrollees with Military PCM , South Other Customer Service Problem Finding/Understanding Written Material |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 50 | 49 | 49 | 0 |
| OTHER | 42 | 42 | 42 | 0 |
| SOUTH | 52 | 51 | 51 | -1 |
| South Other | 39 | 34 | 51 | 12 |
| Out of Catchment South Region | 37 | 26 | 55 | 18 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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