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Enrollees with Military PCM , West Army Customer Service Problem Finding/Understanding Written Material |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 50 | 49 | 49 | 0 |
| ARMY | 48 | 51 | 53 | 5 |
| WEST | 49 | 50 | 49 | 0 |
| West Army | 46 | 55 | 52 | 7 |
| Evans ACH | 39 | 60 | 55 | 15 |
| Irwin ACH | 45 | 54 | 46 | 0 |
| L. Wood ACH | 45 | 57 | 60 | 15 |
| Madigan AMC | 45 | 63 | 54 | 8 |
| Munson AHC | 54 | 47 | 49 | -6 |
| R W Bliss AHC | 48 | 48 | 49 | 1 |
| Tripler AMC | 45 | 61 | *** | *** |
| Weed ACH | 48 | 34 | 54 | 5 |
| William Beaumont AMC | 44 | 47 | 62 | 18 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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