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Enrollees with Military PCM , West Army Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 47 | 52 | 55 | 7 |
| ARMY | 47 | 53 | 54 | 7 |
| WEST | 49 | 53 | 58 | 9 |
| West Army | 47 | 57 | 58 | 11 |
| Evans ACH | 51 | 58 | 52 | 1 |
| Irwin ACH | 36 | 45 | 57 | 21 |
| L. Wood ACH | 50 | 54 | 64 | 14 |
| Madigan AMC | 48 | 62 | 61 | 14 |
| Munson AHC | 47 | 42 | 59 | 12 |
| R W Bliss AHC | 47 | 46 | 46 | -2 |
| Tripler AMC | 43 | 69 | 52 | 9 |
| Weed ACH | 49 | 64 | 62 | 12 |
| William Beaumont AMC | 46 | 47 | 71 | 25 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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