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Enrollees with Military PCM , West Navy Customer Service 2007 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 49 | 55 | 71 |
| NAVY | 48 | 54 | 71 |
| WEST | 49 | 58 | 73 |
| West Navy | 50 | 56 | 66 |
| NACC Port Hueneme | 51 | 60 | 85 |
| NBHC NAS North Island | 42 | 42 | 72 |
| NBHC NTC San Diego | 46 | 60 | 63 |
| NH Bremerton | 43 | 53 | 75 |
| NH Camp Pendleton | 56 | 65 | 69 |
| NH LeMoore | 57 | 69 | 74 |
| NH Oak Harbor | 52 | 50 | 78 |
| NMC San Diego | 41 | 39 | 48 |
| NMCL Pearl Harbor | 53 | 73 | 76 |
| TRICARE Outpatient-Chula Vista | 72 | 42 | 82 |
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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