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Enrollees with Military PCM , West Navy Customer Service Problem Finding/Understanding Written Material |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 50 | 49 | 49 | 0 |
| NAVY | 52 | 50 | 48 | -5 |
| WEST | 49 | 50 | 49 | 0 |
| West Navy | 52 | 52 | 50 | -2 |
| NACC Port Hueneme | 47 | 53 | 51 | 4 |
| NBHC NAS North Island | 61 | 53 | 42 | -19 |
| NBHC NTC San Diego | 54 | 56 | 46 | -7 |
| NH Bremerton | 46 | 32 | 43 | -3 |
| NH Camp Pendleton | 55 | 40 | 56 | 1 |
| NH LeMoore | 58 | 74 | 57 | -1 |
| NH Oak Harbor | 46 | 64 | 52 | 5 |
| NMC San Diego | 51 | 61 | 41 | -10 |
| NMCL Pearl Harbor | 41 | 51 | 53 | 13 |
| TRICARE Outpatient-Chula Vista | 58 | 57 | 72 | 13 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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