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Enrollees with Military PCM , West Navy Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 47 | 52 | 55 | 7 |
| NAVY | 49 | 54 | 54 | 5 |
| WEST | 49 | 53 | 58 | 9 |
| West Navy | 49 | 54 | 56 | 7 |
| NACC Port Hueneme | 53 | 52 | 60 | 6 |
| NBHC NAS North Island | 57 | 53 | 42 | -15 |
| NBHC NTC San Diego | 46 | 50 | 60 | 14 |
| NH Bremerton | 47 | 47 | 53 | 6 |
| NH Camp Pendleton | 60 | 50 | 65 | 5 |
| NH LeMoore | 50 | 65 | 69 | 19 |
| NH Oak Harbor | 37 | 52 | 50 | 13 |
| NMC San Diego | 47 | 56 | 39 | -8 |
| NMCL Pearl Harbor | 37 | 55 | 73 | 36 |
| TRICARE Outpatient-Chula Vista | 34 | 49 | 42 | 8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||