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Enrollees with Military PCM , West Air Force
Courteous and Helpful Office Staff

Courteous and Respectful
  2005 2006 2007 Trend
Benchmark 94 94 94 0
CONUS MHS 88 88 89 1
AIR FORCE 90 90 90 1
WEST 89 89 89 1
West Air Force 90 90 91 1
10th Med Grp-USAF Academy 89 91 85 -4
21st Med Grp-Peterson 87 93 94 7
30th Med Grp-Vandenberg 89 90 87 -2
341st Med Grp-Malmstrom 90 91 92 2
355th Med Grp-Davis Monthan 93 91 92 -1
366th Med Grp-Mountain Home 90 92 93 3
377th Med Grp-Kirtland 93 92 92 -1
3rd Med Grp-Elmendorf 95 89 90 -4
509th Med Grp-Whiteman 85 91 94 9
55th Med Grp-Offutt 92 92 92 0
56th Med Grp-Luke 88 89 88 -1
5th Med Grp-Minot 91 81 92 1
60th Med Grp-Travis 84 92 95 11
61st Med Squad-Los Angeles 89 93 91 2
75th Med Grp-Hill 89 89 88 -2
90th Med Grp-F.E. Warren 93 91 92 -2
92nd Med Grp-Fairchild 93 90 94 1
95th Med Grp-Edwards 94 96 97 4
99th Med Grp-O'Callaghan Hosp 89 86 88 -2
West Region-Air force 86 90 90 4
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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