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Enrollees with Military PCM , West Air Force
Customer Service

  2005 2006 2007 Trend
Benchmark 63 63 63 0
CONUS MHS 55 57 58 4
AIR FORCE 57 57 60 3
WEST 55 58 60 5
West Air Force 56 56 61 4
10th Med Grp-USAF Academy 54 51 53 -1
21st Med Grp-Peterson 51 59 51 0
30th Med Grp-Vandenberg 60 55 64 4
341st Med Grp-Malmstrom 61 62 65 4
355th Med Grp-Davis Monthan 55 59 58 3
366th Med Grp-Mountain Home 59 55 62 3
377th Med Grp-Kirtland 51 53 59 7
3rd Med Grp-Elmendorf 52 57 56 4
509th Med Grp-Whiteman 61 69 68 7
55th Med Grp-Offutt 60 57 61 1
56th Med Grp-Luke 66 57 64 -2
5th Med Grp-Minot *** *** 61 ***
60th Med Grp-Travis 56 53 65 9
61st Med Squad-Los Angeles 53 48 63 10
75th Med Grp-Hill 48 51 59 11
90th Med Grp-F.E. Warren 60 *** 55 -5
92nd Med Grp-Fairchild 55 55 62 8
95th Med Grp-Edwards 58 64 60 3
99th Med Grp-O'Callaghan Hosp 63 53 57 -6
West Region-Air force 61 57 68 7
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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