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Enrollees with Military PCM , West Air Force Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 47 | 52 | 55 | 7 |
| AIR FORCE | 49 | 52 | 57 | 7 |
| WEST | 49 | 53 | 58 | 9 |
| West Air Force | 49 | 51 | 58 | 9 |
| 10th Med Grp-USAF Academy | 41 | 37 | 39 | -2 |
| 21st Med Grp-Peterson | 45 | 53 | 42 | -3 |
| 30th Med Grp-Vandenberg | 50 | 49 | 62 | 11 |
| 341st Med Grp-Malmstrom | 48 | 66 | 68 | 19 |
| 355th Med Grp-Davis Monthan | 50 | 53 | 56 | 6 |
| 366th Med Grp-Mountain Home | 49 | 48 | 65 | 16 |
| 377th Med Grp-Kirtland | 41 | 50 | 59 | 18 |
| 3rd Med Grp-Elmendorf | 51 | 54 | 49 | -2 |
| 509th Med Grp-Whiteman | 59 | 73 | 64 | 5 |
| 55th Med Grp-Offutt | 53 | 49 | 56 | 3 |
| 56th Med Grp-Luke | 61 | 48 | 62 | 1 |
| 5th Med Grp-Minot | 49 | 73 | 64 | 14 |
| 60th Med Grp-Travis | 52 | 47 | 61 | 9 |
| 61st Med Squad-Los Angeles | 46 | 41 | 56 | 10 |
| 75th Med Grp-Hill | 42 | 43 | 62 | 20 |
| 90th Med Grp-F.E. Warren | 47 | 40 | 60 | 14 |
| 92nd Med Grp-Fairchild | 48 | 45 | 62 | 14 |
| 95th Med Grp-Edwards | 48 | 64 | 61 | 13 |
| 99th Med Grp-O'Callaghan Hosp | 61 | 51 | 50 | -10 |
| West Region-Air force | 50 | 50 | 70 | 19 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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