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Enrollees with Military PCM , Overseas Pacific
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 61 84 82 58 86 58 53 65 66 89 75
OVERSEAS 67 64 86 85 62 82 59 54 63 66 89 75
Overseas Pacific 66 66 87 86 62 78 56 57 66 67 91 77
18th Med Grp-Kadena AB 70 60 86 90 64 *** 62 52 63 68 92 76
NH Guam-Agana 76 72 93 87 71 *** 64 59 71 58 90 76
NH Okinawa 69 61 86 82 53 *** 54 55 64 66 91 71
NH Yokosuka 63 67 87 86 54 *** 50 58 65 71 91 80
Pacific-Air force 69 70 92 88 75 *** 67 61 58 74 91 81
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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