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Enrollees with Military PCM , North Army
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 61 84 82 58 86 58 53 65 66 89 75
ARMY 65 59 83 82 60 86 59 52 68 67 88 72
NORTH 64 61 84 83 57 85 56 53 65 64 89 75
North Army 63 59 82 82 59 86 59 52 68 64 88 73
Blanchfield ACH 63 57 81 78 64 97 63 47 60 67 88 69
Dewitt ACH 61 59 83 83 52 88 60 56 73 55 88 86
Ireland ACH 64 63 79 82 53 87 62 52 59 68 87 73
Kenner AHC 61 60 78 82 59 92 57 57 72 66 90 76
Kimbrough Amb Car Cen-Ft Meade 60 59 84 83 56 91 62 54 66 60 89 77
McDonald ACH 64 55 87 84 65 84 62 53 63 56 87 74
Walter Reed AMC 68 64 86 88 56 76 59 53 75 60 88 73
Womack AMC 66 53 79 80 64 78 54 46 74 73 87 72
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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