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Enrollees with Military PCM , North Navy
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 61 84 82 58 86 58 53 65 66 89 75
NAVY 64 61 83 82 57 85 56 52 63 64 90 74
NORTH 64 61 84 83 57 85 56 53 65 64 89 75
North Navy 63 59 83 82 57 87 54 51 62 62 89 75
NACC Newport 68 69 84 81 57 88 59 58 73 74 88 75
NBHC Little Creek 69 62 85 84 64 95 65 57 75 70 89 74
NBHC Navsta Sewells 60 53 82 79 54 88 49 45 59 70 89 76
NBHC Oceana 64 47 79 73 51 *** 50 42 61 57 87 76
NH Camp Lejeune 59 62 83 80 65 88 51 39 47 61 90 77
NH Cherry Point 62 62 81 78 54 81 46 42 56 58 89 66
NH Great Lakes 66 66 86 86 56 80 55 60 73 76 90 71
NMC Portsmouth 65 54 85 82 55 90 56 56 61 50 89 72
NMCL Annapolis 69 70 84 88 56 87 47 58 70 71 90 86
NMCL Patuxent River 69 66 86 83 58 88 55 48 46 60 90 78
NMCL Quantico 61 60 81 80 61 85 48 49 63 61 92 83
NNMC Bethesda 59 56 81 85 48 76 51 51 73 58 91 70
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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