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Enrollees with Military PCM , North Navy Customer Service 2007 |
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| Problem Finding/Understanding Written Material | Problem Getting Help from Customer Service | Problem with Paperwork | |
| Benchmark | 53 | 63 | 72 |
| CONUS MHS | 49 | 55 | 71 |
| NAVY | 48 | 54 | 71 |
| NORTH | 48 | 54 | 69 |
| North Navy | 46 | 52 | 72 |
| NACC Newport | 51 | 46 | 74 |
| NBHC Little Creek | 53 | 59 | 80 |
| NBHC Navsta Sewells | 45 | 49 | 69 |
| NBHC Oceana | 36 | 47 | 70 |
| NH Camp Lejeune | 53 | 65 | 77 |
| NH Cherry Point | 48 | 50 | 64 |
| NH Great Lakes | 44 | 57 | 66 |
| NMC Portsmouth | 40 | 54 | 71 |
| NMCL Annapolis | 50 | 49 | 68 |
| NMCL Patuxent River | 51 | 54 | 69 |
| NMCL Quantico | 49 | 51 | 82 |
| NNMC Bethesda | 43 | 39 | 63 |
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | |||
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