 |
 |
|||
|
Enrollees with Military PCM , North Navy Customer Service Problem Finding/Understanding Written Material |
||||
| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 53 | 53 | 53 | 0 |
| CONUS MHS | 50 | 49 | 49 | 0 |
| NAVY | 52 | 50 | 48 | -5 |
| NORTH | 48 | 47 | 48 | 0 |
| North Navy | 52 | 45 | 46 | -6 |
| NACC Newport | 44 | 39 | 51 | 8 |
| NBHC Little Creek | 48 | 56 | 53 | 5 |
| NBHC Navsta Sewells | 52 | 47 | 45 | -7 |
| NBHC Oceana | 48 | 37 | 36 | -12 |
| NH Camp Lejeune | 58 | 54 | 53 | -5 |
| NH Cherry Point | 52 | 41 | 48 | -4 |
| NH Great Lakes | 45 | 50 | 44 | -2 |
| NMC Portsmouth | 55 | 40 | 40 | -15 |
| NMCL Annapolis | *** | *** | 50 | *** |
| NMCL Patuxent River | 51 | 52 | 51 | -1 |
| NMCL Quantico | 46 | 45 | 49 | 2 |
| NNMC Bethesda | 50 | 50 | 43 | -8 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
|
Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Active Duty All Users | ||||