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Enrollees with Military PCM , North Navy Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 47 | 52 | 55 | 7 |
| NAVY | 49 | 54 | 54 | 5 |
| NORTH | 45 | 52 | 54 | 8 |
| North Navy | 49 | 53 | 52 | 3 |
| NACC Newport | 42 | 53 | 46 | 4 |
| NBHC Little Creek | 48 | 50 | 59 | 11 |
| NBHC Navsta Sewells | 57 | 48 | 49 | -8 |
| NBHC Oceana | 45 | 50 | 47 | 2 |
| NH Camp Lejeune | 60 | 61 | 65 | 6 |
| NH Cherry Point | 47 | 62 | 50 | 3 |
| NH Great Lakes | 32 | 51 | 57 | 25 |
| NMC Portsmouth | 52 | 52 | 54 | 3 |
| NMCL Annapolis | *** | *** | 49 | *** |
| NMCL Patuxent River | 45 | 56 | 54 | 9 |
| NMCL Quantico | 40 | 44 | 51 | 11 |
| NNMC Bethesda | 48 | 50 | 39 | -9 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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