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Enrollees with Military PCM , North Air Force
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 61 84 82 58 86 58 53 65 66 89 75
AIR FORCE 66 62 86 83 60 87 59 54 62 68 91 79
NORTH 64 61 84 83 57 85 56 53 65 64 89 75
North Air Force 65 61 85 83 59 85 59 55 63 71 91 79
1st Med Grp-Langley 64 57 86 83 59 78 57 50 47 66 86 76
375th Med Grp-Scott 65 61 87 81 53 89 58 50 63 69 89 78
66th Med Grp-Hanscom 66 69 90 91 56 84 58 65 62 71 94 85
74th Med Grp-Wright-Patterson 68 72 88 86 55 82 64 62 67 74 92 76
89th Med Grp-Andrews 64 58 88 86 59 73 52 57 65 68 93 75
North Region-Air force 63 57 79 83 62 90 61 55 66 69 92 79
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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