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Enrollees with Military PCM , North Air Force Customer Service Problem Getting Help from Customer Service |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 63 | 63 | 63 | 0 |
| CONUS MHS | 47 | 52 | 55 | 7 |
| AIR FORCE | 49 | 52 | 57 | 7 |
| NORTH | 45 | 52 | 54 | 8 |
| North Air Force | 47 | 49 | 58 | 10 |
| 1st Med Grp-Langley | 45 | 43 | 59 | 14 |
| 375th Med Grp-Scott | 34 | 55 | 52 | 18 |
| 66th Med Grp-Hanscom | 43 | 46 | 56 | 13 |
| 74th Med Grp-Wright-Patterson | 54 | 46 | 52 | -3 |
| 89th Med Grp-Andrews | 48 | 52 | 56 | 8 |
| North Region-Air force | 57 | 49 | 63 | 6 |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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