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Standard/Extra Users , All Regions Customer Service Problem with Paperwork |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 72 | 72 | 72 | 0 |
| CONUS MHS | 62 | 62 | 68 | 6 |
| ARMY | 61 | 58 | 68 | 7 |
| NAVY | 61 | 69 | 59 | -2 |
| AIR FORCE | 64 | 60 | 67 | 3 |
| OTHER | 62 | 63 | 71 | 8 |
| NORTH | 61 | 66 | 65 | 3 |
| North Army | 56 | 52 | 66 | 10 |
| North Navy | 65 | 69 | 71 | 5 |
| North Air Force | 59 | 62 | 54 | -6 |
| North Other | 62 | 70 | 64 | 1 |
| SOUTH | 64 | 60 | 69 | 4 |
| South Army | 55 | 62 | 55 | 0 |
| South Navy | 63 | 70 | 41 | -22 |
| South Air Force | 63 | 44 | 78 | 15 |
| South Other | 66 | 60 | 76 | 10 |
| WEST | 59 | 61 | 71 | 12 |
| West Army | 64 | 61 | 88 | 24 |
| West Navy | 52 | 64 | 63 | 12 |
| West Air Force | 73 | 69 | 65 | -7 |
| West Other | 57 | 57 | 72 | 15 |
| OVERSEAS | 74 | 68 | 78 | 4 |
| Overseas Europe | 82 | 71 | 85 | 3 |
| Overseas Pacific | 56 | 72 | 80 | 24 |
| Overseas Latin America | *** | *** | 71 | *** |
| Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||