Standard/Extra Users , Claims Processing , All Regions


Standard/Extra Users , All Regions Claims Processing Claims Handled in a Reasonable Time
	2005	2006	2007	Trend
Benchmark	87	87	87	0
CONUS MHS	82	84	87	5
ARMY	78	81	89	10
NAVY	82	84	87	5
AIR FORCE	83	80	83	0
OTHER	82	85	87	5
NORTH	82	88	88	5
North Army	78	86	85	7
North Navy	83	87	88	5
North Air Force	75	86	89	14
North Other	84	89	88	4
SOUTH	83	82	87	4
South Army	79	85	94	15
South Navy	83	82	89	6
South Air Force	88	82	79	-9
South Other	83	82	87	4
WEST	79	81	86	7
West Army	78	72	91	13
West Navy	78	76	85	7
West Air Force	88	74	83	-5
West Other	78	85	86	8
OVERSEAS	80	68	79	-1
Overseas Europe	79	64	83	4
Overseas Pacific	*******	65	66	*******
Overseas Latin America	*******	*******	82	*******
Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007 Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size Download Page
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