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Standard/Extra Users , All Regions Claims Processing Claims Handled Correctly |
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| 2005 | 2006 | 2007 | Trend | |
| Benchmark | 88 | 88 | 88 | 0 |
| CONUS MHS | 84 | 88 | 90 | 6 |
| ARMY | 86 | 84 | 88 | 2 |
| NAVY | 84 | 90 | 90 | 6 |
| AIR FORCE | 88 | 86 | 85 | -3 |
| OTHER | 83 | 88 | 91 | 8 |
| NORTH | 84 | 93 | 90 | 6 |
| North Army | 81 | 86 | 87 | 5 |
| North Navy | 84 | 94 | 90 | 6 |
| North Air Force | 81 | 93 | 86 | 5 |
| North Other | 84 | 94 | 91 | 6 |
| SOUTH | 84 | 85 | 89 | 5 |
| South Army | 89 | 88 | 89 | 0 |
| South Navy | 85 | 88 | 88 | 3 |
| South Air Force | 90 | 90 | 81 | -9 |
| South Other | 82 | 83 | 90 | 9 |
| WEST | 84 | 86 | 91 | 7 |
| West Army | 92 | 80 | 90 | -3 |
| West Navy | 82 | 86 | 92 | 10 |
| West Air Force | 91 | 79 | 88 | -3 |
| West Other | 82 | 89 | 92 | 10 |
| OVERSEAS | 84 | 73 | 82 | -1 |
| Overseas Europe | 86 | 74 | 86 | 0 |
| Overseas Pacific | *** | 64 | 81 | *** |
| Overseas Latin America | *** | *** | 80 | *** |
| Source: Health Care Surveys of DoD Beneficiaries conducted in 2006 and 2007
Indicates score significantly exceeds benchmark Indicates score significantly falls short of benchmark NA Indicates not applicable *** Indicates suppressed due to small sample size  Download Page | ||||
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Click below to view this table by other groups Prime Enrollees Enrollees with Military PCM Enrollees with Civilian PCM Standard/Extra Users Active Duty Active Duty Dependents Retirees and Dependents All Users | ||||