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Active Duty , All Regions
2007 Composite Scores
  Ease of Access Communication and Customer Service Ratings Prevention Healthy Behaviors
  Getting Needed Care Getting Care Quickly Courteous and Helpful Office Staff How Well Doctors Communicate Customer Service Claims Processing Health Plan Health Care Personal Doctor Specialty Care Preventive Care Healthy Behaviors
Trends
Benchmark 77 77 91 90 63 88 61 73 74 74 91 81
CONUS MHS 65 60 84 82 55 84 53 50 63 64 89 73
ARMY 64 58 82 81 57 83 54 47 64 65 87 71
NAVY 64 58 82 81 54 84 51 48 60 59 88 73
AIR FORCE 67 60 86 83 57 85 56 51 59 66 92 80
OTHER 68 70 89 87 52 83 54 62 68 67 90 70
NORTH 64 60 84 84 54 81 52 51 64 61 89 74
North Army 62 57 81 82 56 79 52 48 61 64 88 73
North Navy 64 59 84 83 55 87 52 50 62 57 88 75
North Air Force 66 58 84 83 53 82 56 52 61 67 94 81
North Other 68 72 90 89 49 78 50 60 70 61 92 70
SOUTH 66 60 83 81 56 83 53 50 62 67 90 74
South Army 65 56 80 79 57 86 52 45 69 67 88 72
South Navy 67 61 84 83 55 82 53 52 53 67 92 74
South Air Force 65 59 85 82 57 80 54 51 56 66 92 80
South Other 68 67 89 84 54 85 56 62 70 70 90 67
WEST 66 61 84 81 55 87 54 49 62 65 88 72
West Army 68 61 84 80 61 86 58 52 62 68 86 69
West Navy 61 55 78 75 53 83 48 39 62 56 86 70
West Air Force 68 62 87 84 58 90 57 51 62 68 92 80
West Other 68 72 87 86 50 86 55 63 65 73 88 70
OVERSEAS 66 60 84 84 59 81 55 50 58 63 87 74
Overseas Europe 67 58 84 82 58 79 57 46 55 62 88 73
Overseas Pacific 64 62 85 86 59 82 52 53 61 62 85 74
Overseas Latin America 66 61 87 86 *** *** 68 67 52 66 83 76
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark
 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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