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Active Duty , All Regions
Customer Service
2007
  Problem Finding/Understanding Written Material Problem Getting Help from Customer Service Problem with Paperwork
Benchmark 53 63 72
CONUS MHS 45 51 69
ARMY 50 50 73
NAVY 45 51 66
AIR FORCE 45 54 74
OTHER 41 51 63
NORTH 45 49 66
North Army 50 51 66
North Navy 46 50 69
North Air Force 43 48 69
North Other 41 47 60
SOUTH 47 52 69
South Army 50 49 71
South Navy 46 52 67
South Air Force 44 54 74
South Other 48 56 59
WEST 44 53 70
West Army 50 53 80
West Navy 45 53 60
West Air Force 45 55 73
West Other 33 49 69
OVERSEAS 48 52 78
Overseas Europe 45 53 77
Overseas Pacific 50 46 80
Overseas Latin America *** *** ***
Source: 2007 Health Care Survey of DOD Beneficiaries
Indicates score significantly exceeds benchmark 
Indicates score significantly falls short of benchmark
NA Indicates not applicable
*** Indicates suppressed due to small sample size
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